shift supervisor - Store# 04797, Tamarack

Shift Supervisor – Store #04797, Tamarack

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts and lead your team to create the Starbucks Experience for our customers.

Key Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintain a calm demeanor during periods of high volume or unusual events, keep store operating to standard, set a positive example.
• Anticipate customer and store needs by constantly evaluating environment and customers for cues.
• Communicate information to manager so the team can respond to create the Third Place environment during each shift.
• Assist with new partner training, reinforcing performance and coaching when needed.
• Provide feedback to store manager on partner performance during shift.
• Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating to the store manager.
• Create a positive learning environment by giving clear, specific, timely and respectful coaching.
• Deliver legendary customer service to all customers with a customer‑first attitude.
• Discover and respond to customer needs.
• Develop positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow Starbucks operational policies and procedures, including cash handling, safety and security.
• Follow all cash management and cash register policies and ensure proper cash management practices.
• Follow up with baristas during the shift to ensure delivery of legendary customer service.
• Maintain regular and consistent attendance and punctuality.
• Provide quality beverages, whole bean, and food products consistently.
• Follow health, safety and sanitation guidelines for all products.
• Recognize and reinforce individual and team accomplishments.
• Utilize operational tools to achieve operational excellence during the shift.

Experience & Qualifications

Required Knowledge, Skills & Abilities

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Retail

Legal and Equal Opportunity Statement

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of colour, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.com .

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