General Manager

Who we are. At Mercer Mass Timber we are exceptional people making mass timber for a more sustainable world. We are North America’s largest Mass Timber Manufacturer, with facilities in Penticton, British Columbia, Spokane Valley, WA, and Conway, Arkansas with a combined annual production capacity of over 255,000 cubic metres of mass timber. MMT is part of Mercer International, a leading forest products company who is one of the world’s largest market pulp producers and operates the world’s largest sawmill. Mercer has operations in Canada, Germany, United States and Australia.

What we believe. We believe that a culture of diversity and inclusion is critical in making the best decisions for our people and achieving sustainable business success. Together, we encourage, support, and celebrate the diverse voices of our employees. We strive to provide an inclusive culture by fostering an environment of mutual respect, fairness, and by providing opportunities to contribute and grow.

Position Description

Reporting to the Senior Vice-President, Mercer Mass Timber, the General Manager will play a pivotal role in overseeing the overall operations, driving efficiency, ensuring quality production, and fostering a positive working environment in our Penticton facility. Mercer Penticton is at the forefront of sustainable building practices, and the General Manager will be instrumental in steering the facility towards continued success and growth. The General Manager will play a critical role in advancing our commitment to sustainability and innovation.

Responsibilities

• Oversee day-to-day operations, ensuring production targets are met while maintaining high-quality standards.
• Implement and optimise production processes to enhance efficiency and minimise waste.
• Collaborate with department heads to streamline workflows and improve overall operational effectiveness.
• Implement and uphold stringent quality control measures to guarantee the production of top-tier mass timber products.
• Work closely with quality control teams to identify and address any deviations from established standards.
• Lead and inspire a diverse team of professionals and operations employees, fostering a culture of collaboration, safety, and continuous improvement.
• Provide guidance and mentorship to department heads, supporting their professional development and ensuring alignment with organisational goals.
• Champion a culture of safety throughout Mercer Mass Timber, prioritising the well-being of employees and maintain compliance within all relevant safety regulations
• Work with the management team to implement and enforce safety protocols and procedures, participate in regular safety inspections, and address any identified hazards promptly
• Develop and execute strategic plans to drive the long-term success and sustainability of the Mass Timber Mill.
• Identify growth opportunities, market trends, and potential areas for innovation within the mass timber industry.
• Manage budgetary considerations, ensuring financial goals are met and costs are controlled.
• Work closely with the finance department to analyse financial reports and make data-driven decisions to enhance profitability.
• Ensure compliance with local, state, and federal regulations, as well as industry standards.
• Stay abreast of any changes in regulations that may impact operations and take proactive measures to address them.
• Cultivate and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Address customer feedback and implement improvements to enhance customer satisfaction.
• Other duties as assigned.

Qualifications and Experience

Salary & Benefits