Talent.com
Associate Vice President, Client Service Centre
Associate Vice President, Client Service CentreHub International Insurance • Burnaby, British Columbia, Canada
Associate Vice President, Client Service Centre

Associate Vice President, Client Service Centre

Hub International Insurance • Burnaby, British Columbia, Canada
30+ days ago
Job type
  • Full-time
Job description

Who We Are

We are BCs largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto personal or commercial lines claims employee benefits administration to becoming a full-time producer or account manager we have a role for you. Our culture is renowned within the industry and we value our people. Helping our clients protect what matters most is crucial to who we are and we are on the lookout for those who share the same passion.

What Were Looking For

Are you a seasoned insurance professional with a passion for leading a team

Were looking for an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment enjoys a challenge and is excited about supporting a growing team and hitting targets!

Requirements

  • Minimum Level 2 General Insurance License
  • 5 years of insurance experience
  • Strong leadership background with experience leading a team
  • Experience working in a contact centre environment is considered an asset

A Day in the Life

  • In partnership with the VP develop and execute the annual business plan with a focus on
  • Overall new business and business retention

  • Exceptional client experience & client outreach
  • Service model strategy
  • Best practices
  • Industry involvement
  • Mentoring training and development
  • Ensure consistent and effective application of insurer HUB corporate policies and procedures as they apply to the business or to the employees
  • Collaborate on forecasting budgeting and workforce planning to optimize call center operations
  • Execute strategies for continuous improvement of key performance metrics including
  • Contact Center metrics such as : average speed of answer service levels abandon rates etc.

  • New Client Acquisition
  • Prospect Business Conversion Rate
  • Outstanding Activities
  • Renewal / Retention
  • Accounts Receivable
  • Division Profitability
  • Customer Satisfaction Scores
  • Develop sales strategies including referral programs inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
  • Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when
  • necessary to ensure targets are met

  • Provide leadership support and collaborate with other business areas as needed
  • Other duties and responsibilities as assigned
  • Where This Can Take You

    We invest in our employees! We offer hands-on coaching and mentorship alongside extensive sales training to ensure you succeed today and tomorrow. Your journey with HUB can open doors to a diverse rewarding career within the insurance industry and beyond!

    What We Offer

  • Competitive base salary
  • Company matching RRSP contributions
  • Tuition financing and career-related training and development
  • Customizable flexible benefits options for you and your family
  • Mental and physical wellness initiatives
  • A positive collaborative and team-oriented environment
  • Ongoing personal and career development
  • The expected salary range for this position is $90000 to $120000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.

    Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
  • We want you to be INNOVATIVE and open to sharing your ideas
  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers communities & colleagues.
  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
  • You work with a high degree of INTEGRITY and ACCOUNTABILITY
  • If this sounds like a place you want to be or want to talk to us about the role and opportunities contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

    Department Account Management & Service

    Required Experience : 5-7 years of relevant experience

    Required Travel : No Travel Required

    We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

    Required Experience :

    Exec

    Key Skills

    Accomodation,Access Control,Brand Marketing,Environmental Science,Import,Client Services

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 90000 - 120000

    Create a job alert for this search

    Vice President • Burnaby, British Columbia, Canada

    Similar jobs
    Associate Vice President, Client Service Centre

    Associate Vice President, Client Service Centre

    Hub International Insurance • Burnaby
    Full-time
    A career at HUB means your career opportunities are endless.From auto, personal, or commercial lines claims and employee benefits administration to becoming a full-time producer or account manager ...Show more
    Last updated: 2 hours ago • Promoted • New!
    Retail Sales Associate, Richmond Centre

    Retail Sales Associate, Richmond Centre

    Best Buy Express • Richmond, BC, Canada
    Full-time
    Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our peopl...Show more
    Last updated: 30+ days ago • Promoted
    Associate, Fund Accounting

    Associate, Fund Accounting

    MUFG Investor Services • Vancouver, BC, Canada
    Full-time
    Experience something Brilliantly .Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment f...Show more
    Last updated: 30+ days ago • Promoted
    VP, Insurance & Wealth Services Growth

    VP, Insurance & Wealth Services Growth

    Ventum Financial • Vancouver
    Full-time
    A leading financial services firm in Vancouver is seeking a Vice President to oversee insurance and wealth services growth. In this dual role, you'll manage strategic initiatives and regulatory comp...Show more
    Last updated: 1 day ago • Promoted
    Business Development Associate

    Business Development Associate

    Picton Mahoney Asset Management • Vancouver, BC, Canada
    Full-time
    Best Workplaces in Canada 2020 - 2025 | Best Workplaces with Most Trusted Executive Teams 2024, 2025 | Best Workplaces in Financial Services & Insurance 2020 - 2025 | Best Workplaces for Mental...Show more
    Last updated: 30+ days ago • Promoted
    Director, Client Experience & Service Delivery

    Director, Client Experience & Service Delivery

    Treewalk Consulting Inc. • Vancouver, BC, Canada
    Full-time
    Vancouver, BC (Hybrid; strong in-person presence required, especially during the first six months).Treewalk is a growth-focused, independent accounting firm serving small and mid-sized business own...Show more
    Last updated: 3 days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    POP MART Americas INC. • Richmond, BC, Canada
    Full-time
    HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP oper...Show more
    Last updated: 30+ days ago • Promoted
    Account Associate

    Account Associate

    LMG Inc. • Richmond, BC, Canada
    Full-time
    We are a leading business development and consulting agency offering a wide range of innovative solutions and services to businesses and consumers throughout the Richmond region.We are dedicated to...Show more
    Last updated: 30+ days ago • Promoted
    Vice-President, Client Relationships - Talent Solutions

    Vice-President, Client Relationships - Talent Solutions

    Arthur J. Gallagher & Co. (AJG) • Vancouver
    Full-time
    At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supporte...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting • Squamish, British Columbia
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Lead

    Client Services Lead

    Targeted Talent • Delta, BC, Canada
    Full-time
    The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help b...Show more
    Last updated: 30+ days ago • Promoted
    Business Development Account Manager Greater Toronto Area (GTA)

    Business Development Account Manager Greater Toronto Area (GTA)

    Applied Biological Materials Inc • Richmond, BC, Canada
    Full-time
    Salary : Base $70K+ plus commission and bonus.Founded in 2004, Applied Biological Materials (abm) Inc.CRISPR to support groundbreaking discoveries in Life Sciences and Drug Development.Our headquart...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Canadian Tax

    Senior Manager, Canadian Tax

    STRIVE Recruitment • Richmond, BC, Canada
    Temporary
    Senior Manager, Canadian Tax (18-Month Contract).STRIVE is a specialist recruitment firm offering professional recruitment services across Accounting & Finance, Corporate Administration, Operat...Show more
    Last updated: 3 days ago • Promoted
    Wealth‑Focused Private Client Services Associate

    Wealth‑Focused Private Client Services Associate

    Connor, Clark & Lunn Private Capital Ltd. (CC&L) • Vancouver
    Full-time
    A leading investment management firm in Vancouver is seeking a Private Client Service Associate.In this role, you will support investment professionals and deliver exemplary service to high-net-wor...Show more
    Last updated: 11 days ago • Promoted
    Senior Strategy Associate : Lead Client Impact & Grow

    Senior Strategy Associate : Lead Client Impact & Grow

    Ignite Management Services • Vancouver
    Full-time
    A strategic consulting firm is searching for a Senior Associate in Vancouver.You will deliver impactful outcomes, lead client engagements, and grow into a Consultant role within two years.Ideal can...Show more
    Last updated: 11 days ago • Promoted
    Private Client Service Associate

    Private Client Service Associate

    Connor, Clark & Lunn group • Vancouver
    Full-time
    Private Client Service Associate.Private Client Service Associate.Join one of Canada's largest independent and privately held discretionary investment managers and help clients achieve their unique...Show more
    Last updated: 11 days ago • Promoted
    Warehouse Associate / General Labor

    Warehouse Associate / General Labor

    Patron Career Staffing • Delta, BC, Canada
    Full-time
    We are seeking a dedicated and hardworking Laborer to join our team.The ideal candidate will play a vital role in supporting various warehouse operations, including shipping and receiving, order pi...Show more
    Last updated: 30+ days ago • Promoted
    VP, Client Partnerships — Talent Solutions (Hybrid)

    VP, Client Partnerships — Talent Solutions (Hybrid)

    Gallagher • Burnaby
    Full-time
    A leading benefit services firm in Metro Vancouver is seeking a Vice President, Client Relationships.In this hybrid role, you will drive new business opportunities and enhance client relationships,...Show more
    Last updated: 2 hours ago • Promoted • New!