Description
Commercial Lines CSR
Working from Office in Woodbridge)
Our client is on the hunt for a savvy Commercial Lines Customer Service Rep to rock their head office! This isn’t your run-of-the-mill customer service gig.
They’re all about pushing the envelope to elevate every aspect of the customer experience. With a team that genuinely cares and cutting-edge tech, they’re blending the best of human touch and innovation.
Are you the perfect fit for this position? For sure if you’ve got 5+ years of brokerage experience and a proven track record of top-notch service.
You see every customer interaction as a chance to dive deep into their needs and deliver spot-on, thoughtful insurance advice.
Key Accountabilities
- Provide friendly and professional service to all clients
- Respond to all incoming calls and emails for the assigned book of business
- Manage all aspects for the assigned book of business
- Review policy renewals, endorsements and customer service on accounts through established workflows
- Process new policy applications, renewals, endorsements and follow-ups in an accurate and timely manner
- Review renewals for adequacy of coverage, including quoting and remarketing when appropriate
- Meet assigned retention targets
Key Qualifications / Attributes
- Hold a valid RIBO License
- Minimum 5 years’ experience as a Commercial Lines Service Rep in an Insurance Brokerage
- Conscientious self-starter with a high level of organization
- Ability to multi-task, prioritize and follow-up on uncompleted tasks in a timely manner
- Strong attention to detail, accuracy and able to work in a paperless environment
- A team player willing and able to be part of a collaborative team in office
- Excellent communication and interpersonal skills
- Proficient computer skills and experience working on Microsoft Office Programs
- Technically strong with PowerBroker, CompuQuote and Company Portals
- Bilingualism would be an asset
Interested candidates please forward your resume through email or text . If you are working with another DGA recruiter, feel free to ask them about this position.
Only qualified applicants will be contacted.
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms.
With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope.
Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
Information
- City : Aurora
- Market segment : Commercial Insurance
- Job Type : Full-Time
- Education : Agents License, RIBO
- Expertise : Customer Service - Commercial , Broker-Customer Service , Sales , Broker-Commercial
- Minimum experience required : 5 to 6 Years
- Contact name : Danielle Alexander
- Contact email :
- Contact phone :
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