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Supervisor, Animal Services

Supervisor, Animal Services

City of MississaugaMississauga, ON, CA
10 days ago
Salary
CA$86,858.00–CA$115,812.00 yearly
Job description

Req ID :  25969

Vacancy Type : Combination

Number of Positions :    4 permanent and 1 contract (up to one year)

Closing Date :  01 / 17 / 2025

Job Summary

Reporting to the Manager, Animal Services, the Supervisor, Animal Field Services & Enforcement represents a key leadership role at Animal Services to supervise a team of Municipal Law Enforcement Officers that are committed to collaboration and delivery on our commitments to residents, visitors and businesses in Mississauga, with a focus on matters of responsible pet ownership, community safety, animal welfare and the Animal Care and Control By-law 0098-04 in a 24 / 7 continuous operation.

Duties and Responsibilities

  • Provide guidance and leadership to the field services enforcement team with focus on our mandate of excellence in customer service, education and animal care.
  • Manage the performance of Field Services Officers.
  • Subject matter expert to provide clarity and guidance to staff on Standard Operating Procedures, and provide recommendations to management for the revision or addition of procedures.
  • Assign tasks and set priorities for officers, approve time-off, and time and labour.
  • Field staff concerns or grievances in accordance with the collective agreement.
  • Review officer daily run-sheets and pre-shift vehicle safety checks.
  • Communicate with staff on a routine basis to ensure consistent messaging to meet the needs of the business.
  • Approve and manage the schedule in accordance with the collective agreement, with a focus on providing optimal service levels and balancing budgetary constraints.
  • Address and resolve resident and councillor concerns through various mediums.
  • Perform field ride-outs with staff as time permits.

Continue

  • Advise Manager of day to day operations in the field to ensure enforcement and services are consistently and appropriately applied through City and Provincial standards.
  • Manage the recruitment, onboarding and training of new staff.
  • Foster an environment of health, safety and wellness and ensure that all incidents are investigated and documented as per policy.
  • Ensure that documentation required for court is complete and submitted in a timely manner; handle appropriate Administrative Penalty screening appointment evidence provision.
  • Field staff concerns or grievances in accordance with the collective agreement.
  • Serve as back-up to other Supervisors - share and balance duties as required.
  • Flexibility to work evenings, weekends, and holidays (24 - 7 operation) to support and manage performance across the schedule.  40 hour work week
  • Skills and Qualifications

  • A post-secondary degree is strongly preferred, with preference for Law, Enforcement, Criminal Justice, or related field from a recognized institution.
  • Graduate of a recognized enforcement-related, wildlife and or animal care program, or have combination of relevant education and experience.
  • 5-6 years of Animal Services enforcement, law enforcement or by-law enforcement experience.
  • Previous animal handling experience and knowledge of wildlife and domestic animal disease, risks, habits and habitats preferred.
  • 2-3 years of supervisory experience is preferred, ideally in a unionized environment.
  • Strongly customer-centric with a demonstrated ability to communicate and deal effectively with the public, external agencies, elected officials, and City staff.
  • Experience and solid competency in business writing, which may include the development of educational materials, standard operating procedures, corporate reports, project charters and internal and external communications.
  • Excellent communication skills (oral & written) with proven success in resolving disputes through tact and diplomacy.
  • A proven self-starter that uses sound judgement in the decision-making process with a focus on meeting the needs of the business
  • Hourly Rate / Salary :  $ 86,858.00 - $ 115,812.00

    Hours of Work :  40

    Work Location :  Animal Services Centre

    Department / Division / Section :  CPS / Corporate Services Dept , CPS / Enforcement Division , Animal Services

    Non-Union / Union : Non Union

    We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

    All personal information is collected under the authority of the Municipal Act.

    Equity, Diversity and Inclusion

    The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

    Learn more about the City’s commitment to Equity, Diversity and Inclusion .

    Accommodations

    The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities.

    If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.