Bilingual Application Support Specialist

Description

Job Title : Tier 1 Application Support Specialist – Salesforce Platform

Location : New Brunswick

Reports To : Support Supervisor

Position Summary :

TEKsystems Client is seeking a detail-oriented and customer-focused Tier 1 Support Specialist to provide frontline technical support for staff using the Salesforce platform. This role is critical in helping employees across the department effectively use Salesforce to deliver essential social services to New Brunswickers.

Key Responsibilities :

• Provide Tier 1 technical assistance to staff using Salesforce for case management, reporting, and service delivery.
• Troubleshoot user issues, perform basic configurations, and elevate complex problems as needed.
• Monitor and respond to support chat inquiries related to Salesforce usage.
• Ticket & Appointment Management

Manage incoming support tickets, ensuring accurate documentation and timely resolution.

Work closely with the support team and supervisor to share insights and improve support processes.

Assist in training staff on Salesforce functionality and best practices.

Skills

saleforce, Service desk, Technical support, Application support, Support, Troubleshooting, Customer service

Top Skills Details

saleforce,Service desk,Technical support, Bilingual French and English (written and oral)

Additional Skills & Qualifications

Strong communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced, service-driven environment.

Familiarity with ticketing systems and remote support tools.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Fredericton, NB.

Pay and Benefits

The pay range for this position is $25.00 – $30.00 / hr.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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