Bilingual Customer Service Representitive

Bilingual (French/English) Customer Service Representative – Remote/HybridNova Scotia, Prince Edward Island, Newfoundland & Labrador, Northern New BrunswickAre you fluent in both French and English and passionate about helping others? We’re looking for empathetic, resourceful, and tech-savvy problem-solvers to join our dynamic Contact Centre team. This is more than your typical customer service role—it’s an opportunity to make a meaningful impact in people’s lives while building a career in a supportive, growth-oriented environment.Why you’ll love this role:

• Meaningful work: Support clients with important inquiries about health benefits, disability options, and other sensitive, life-impacting matters.
• Career growth: Master the role and unlock opportunities across multiple departments—training, quality monitoring, team leadership, and more.
• Flexibility: Work remotely from anywhere in NS, PEI, NL, or Northern NB, with the option to come into the office if you’re nearby for team collaboration.
• Top-tier benefits: 100% employer-paid health benefits for you and your family from day one, three weeks’ vacation, paid training, wellness perks, and performance incentives.

What you’ll be doing:

• Answer incoming calls from group benefits members, federal and provincial program participants, and other clients with professionalism and care.
• Provide accurate information, troubleshoot issues, and liaise with multiple internal departments.
• Navigate multiple systems (up to 13+ portals, spreadsheets, and specialized platforms) to quickly find solutions.
• Handle emotionally charged conversations with empathy, patience, and discretion.
• Maintain high accuracy in data entry while keeping pace in a fast-moving environment.

What we’re looking for:

• Fully bilingual in French and English (spoken and written).
• Strong multitasking skills and comfort working with multiple monitors and platforms.
• Ability to stay calm, empathetic, and professional under pressure.
• Tech-savvy and detail-oriented—able to learn systems quickly.
• Prior experience in customer service, banking, insurance, healthcare, or retail is an asset.
• Eligible for federal security clearance (must have been a Canadian resident or permanent resident for at least 5 years).

The details:

• Salary: $43,000/year (Bilingual) + up to 4% performance incentive.
• Schedule: 7.5-hour shifts, Monday to Friday (rotating schedules after training).
• Training: 4–5 weeks paid, daytime virtual training.
• Equipment: All hardware shipped directly to you.

Your next step:
If you want to work in a people-first environment where you can grow your skills and career while making a difference, we’d love to meet you.INT001