Communications Coordinator, CCFL - Tri-Cities

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Communications Coordinator reviews, writes and edits documents, reports and content intended for public website and oversees the creation of guidelines, resources, documents for the Health Protection program. The Coordinator is also responsible for performing a variety of audits across the Health Protection program to ensure compliance with BC's Freedom of Information and Protection of Privacy Act (FOIPPA) and other relevant policies and procedures pertaining to written documentation. Responsibilities Reviews, writes and edits documents, reports and content intended for public website in compliance with the BC's Freedom of Information and Protection of Privacy Act (FOIPPA) and consistent with FH guidelines; improves the structure and flow of documents, corrects errors and ensures consistency in final reports and documents, in collaboration with the product owners. Oversees the creation of guidelines, resources, documents, and reports to ensure structure, flow, readability, the principles of plain language and consistency are applied throughout the documentation for the Health Protection Program. Conducts audits of content and reports to monitor and evaluate compliance with FOIPPA as well as the applications of legislation, policies, procedures, and processes. Reviews and conducts audits of department documentation processes and work flows; identifies system or process issues and communication risks; recommends appropriate course of action to address issues and weaknesses identified for program quality improvement. Provides leadership, training and mentorship to CCFL Practice Consultants and other staff with respect to the legislation, policies and guidelines in creating and documenting of reports and documents. In collaboration with the CCFL leadership team, develops and implements guidelines and processes to maintain and improve document and report management on the shared drive and portfolio website. In collaboration with the CCFL leadership team, creates and implements survey tools to inform strategic program initiatives. Prepare statistics and reports to support decision making. Participates in the development, implementation, and evaluation of information privacy goals, objectives, policies and procedures for the department. Advises communication strategy for the department, and prepares communication material such as Department Newsletters. Participates on assigned internal and external committees, as required. Qualifications Education and Experience Bachelor's degree in Communications, Library Science, Journalism, Health Information Science, Business Administration or related field, plus three to five years recent, related experience in a large, complex work environment and/or a health care setting, or an equivalent combination of education, training and experience. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated knowledge of information privacy issues including related and relevant legislation/statutes in information privacy, access and protection of personal information. Ability to analyze privacy best practices and to document them in policy/processes. Ability to communicate effectively both verbally and in writing, including conducting group presentations. Demonstrated skill and proficiency in electronic communication technology. Demonstrated understanding of the essence and subtleties of communication. Ability to teach, coach and mentor. Ability to operate related equipment including applicable software applications. Physical ability to perform the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.