RQ07916 - Change Management Consultant - Senior

Scope of Work :

• Develop a Change Management Plan that outlines the approach / methodology stakeholders training success metrics to track behaviour change and adoption and a sustainability plan that drives and enforces ongoing product management behaviours / mindset
• Conduct a Stakeholder Analysis and develop a Stakeholder Map that identifies the different stakeholder personas and potential resistance that may emerge
• Conduct Stakeholder interviews / consultations as required
• Develop a Communications Plan that outlines the key messages based on stakeholder groups and the proposed / recommended mediums / engagement
• Develop a Training Plan that outlines the highlevel learning delivery approach and medium(s) that will be used to deliver the training prerequisites learning objectives and the topics / curriculum that maps to the steps within the CAC Product Management Playbook :
• Step 1 : Map Product to CAC Taxonomy
• Step 2 : Define Digital Product Vision for the Product Line
• Step 3 : Create a Funding Model
• Step 4 : Build a Backlog
• Step 5 : Build a Product Roadmap
• Step 6 : Create the Release
• The learning delivery approach should include the following elements :
• Theory provide the core knowledge areas as it relates to the steps within the CAC Product Management Playbook
• Practice provide the approach on how participants will be able to practice / apply in realtime (where possible) at each step to execute / deliver the outcome in the Playbook
• Coaching provide targeted coaching to participants / pilot groups to help reinforce and guidance as part of the practice. The Change Consultant to recommend the coaching approach and number of coaching hours for the pilot groups (coaching would support the pilot group in executing / delivering the step)
• Develop training materials and deliver training to business and CAC partners participating in Test and Learn(s)
• Deliver training. Training will be delivered to three (3) pilot groups in parallel. Training will be developed and delivered before each step of the Test and Learn pilots
• Identify the KPIs / metrics measure and report on people change success and adoption from the Test and Learn(s)

Responsibilities :

General Skills :

Desirable Skills :

Requirements

Experience and Skill Set Requirements :

Must Haves :

Skill Set Requirements :

Change Management & Communication :

Experience and Skill Set Requirements : Must Haves : Experience and knowledge of change management industry standards, best practices, methodologies and tools Experience in development of change communication, and change management strategies and plans Develop training materials and deliver training Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc. Experience with project management fundamentals and understanding of the lifecycle of a project Skill Set Requirements : Change Management & Communication : Knowledge of and experience with business transformation, process improvement and change management Excellent analytical, problem-solving and decision making skills Excellent interpersonal, negotiation and stakeholder management skills Ability to prioritize workload, demonstrate critical thinking, identify problems, develop and implement solutions Strong customer service orientation to ensure the needs of Clients are effectively met Excellent communication / presentation skills in both verbal and written formats to all levels of the organization A team player with excellent multi-tasking abilities and a proven track record for meeting strict deadlines Excellent written and oral communication skills, including group facilitation skills, experience in preparing reports, proposals, briefing materials, presentations and other communications Well-developed research, planning and analytical skills to identify, analyze and evaluate complex situations, challenges and priorities, to identify and assess sources of major risks / issues and to make recommendations to senior executives for resolution options Knowledge of and expertise employing organizational effectiveness, design and transformation methodologies and best practices, knowledge of strategic business planning models and methodologies, and expertise as an organizational transformation consultant to senior executives to assess organizational change capacity, transformation scope and whole system impacts, to lead discussions / provide advice on building a strategic framework and business plan and to provide superior strategic consultation, advice and services to ministry executives Knowledge of and demonstrated success in using / implementing change management theories and best practices to recommend and advise executives and to build into transformation strategies Facilitation skills to lead / facilitate solutions-oriented discussion with executives, organizational transformation experts, and team members; coaching skills to mentor / coach executives and team members; training skills to develop training materials and lead training sessions with participants Training, planning and , including the skills to develop training materials and lead training sessions with participants Excellent oral / written communication skills to make recommendations on organizational transformation communication strategies, impact and influence decisions, prepare and present a variety of briefing notes, position papers and reports Excellent computer skills to develop / prepare presentations, reports, tools and resources