Clinical Operations Manager

The Red Oak Centre Midtown Toronto

The Red Oak Centre is a multidisciplinary practice supporting children adolescents young adults and families through integrated assessment and care. Our work is collaborative thoughtful and values-driven. We are seeking a clinical operations manager to support the consistent high-quality delivery of our clinical programs.

At The Red Oak Centre creating a soft place to land starts with you. We believe that a familys first interaction with us should feel supportive informative and grounded in care. Were looking for a warm organized driven and proactive Clinical Operations Manager to run our daily operations and to help ensure every familys journey is as smooth as possible.

This role is well-suited to someone who is highly organized systems-oriented calm under pressure and grounded in strong professional judgment. The clinical operations manager plays a central role in ensuring that established systems are implemented consistently and that clinical operations run smoothly day to day.

About the role

This is a managerial role responsible for owning clinical operations systems monitoring outcomes identifying gaps and ensuring consistent follow-through through established channels.

The clinical operations manager is responsible for implementing and maintaining existing clinical operations systems across practitioner workflows mentorship systems onboarding processes and revenue-related administrative functions. The role works closely with leadership to ensure systems are applied consistently issues are identified early and corrective actions are carried out effectively.

This position does not have direct reports at this time. All systems overseen within this role are expected to be clearly documented consistently applied and scalable as the clinic grows.

This is an onsite in-person position.

Key responsibilities

Clinical operations and system stewardship

Implement and maintain established clinical operations and mentorship systems ensuring consistent application and adherence to documentation standards
Ensure practitioners are aligned with approved shift expectations and operational standards
Identify workflow issues operational risks and areas of misalignment and propose solutions within existing frameworks

Monitoring audits and operational insight

Monitor operational alignment through regular audits of clinician schedules personal waitlists and workflow adherence
Track and prepare operational data using established KPIs and reporting processes
Summarize trends risks and flags for leadership review escalating issues as appropriate

Practitioner lifecycle and program coordination

Coordinate clinical onboarding and offboarding in alignment with established procedures
Support professional development sessions town halls and group implementation logistics
Maintain oversight of volunteer onboarding documentation and tracking systems

Operational support and continuity

Oversee supply and assessment ordering and inventory oversight
Provide backup support for front desk and accounts receivable functions as needed to ensure operational continuity

Experience and education

This role requires demonstrated experience in healthcare or education operations supported by relevant education or formal training.

Strong candidates will bring experience in:

Clinic or program coordination
Working closely with clinicians and understanding clinical workflows
Owning and maintaining operational systems
Using operational data to support decision-making

Relevant education or training may include:

Health administration or health services management
Business administration with healthcare exposure
Operations or project management training or certification
Quality improvement or team training

Experience in a multidisciplinary mental health or pediatric environment is a strong asset.

Skills and attributes

We are seeking someone who brings strong operational judgment emotional maturity and a steady professional presence. This role requires:

Strong executive functioning organization and follow-through
Clear professional and thoughtful communication both written and verbal
Comfort holding respectful and consistent boundaries with clinicians
Sound judgment and steady measured decision-making when systems break or priorities shift
Ability to standardize and steward systems without rigidity

In addition strong candidates demonstrate:

Warmth and integrity
A collaborative supportive working style paired with independent initiative
Strong problem-solving skills and a solution-focused mindset
Comfort with feedback and difficult conversations
Flexibility adaptability and personal accountability in a dynamic clinical environment

Compensation and role details

Full-time: Monday-Friday 9am-5pm
Starting range: $60000-$75000/year salaried position with benefits
Compensation offered within this range will be commensurate with experience
Performance-based bonus tied to practitioner efficiency metrics
Paid biweekly through Collage
In-person role based in Midtown Toronto

Our Interview Process:

1. Screening call with Operations Director Danielle Schwartz
2. Interview with Operations Director Danielle Schwartz Clinical Director Dr Dahlia Fisher and Executive Director Leah Izenberg
3. Second interview as needed
4. Offer pending positive results from reference checks

Why join The Red Oak Centre

Work in a values-driven collaborative clinical environment
Partner closely with experienced clinical and operational leadership
Own meaningful systems that directly impact care quality and practitioner experience
Be part of a thoughtful growing organization that prioritizes clarity respect and sustainability

The Red Oak Centre is an equal-opportunity employer dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants needs throughout the recruitment assessment and selection process. If selected to participate in the process please inform us of the nature of any accommodation(s) that you may require.