Bilingual Case Coordinator, New Business

Manulife’s Insurance unit is a major provider of insurance and investment solutions designed to meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a range of innovative wealth and protection solutions, including segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance, and one of the industry’s most comprehensive living benefits portfolios, which includes critical illness insurance, long-term care insurance, and disability insurance.

Manulife’s Individual Insurance team currently has an opportunity for a New Business Coordinator. The primary responsibility of this role is to provide proactive support to corporate account offices, national accounts, independent advisors, and clients, as well as collaborating with internal departments to ensure insurance applications are processed efficiently and within established timelines.

Position Responsibilities:

• Build strong, personalized relationships and provide exceptional support as the main point of contact throughout the new business process, up until the issuance of the insurance coverage. - Proactively follow up on all pending cases to meet service standards.

• Anticipate client needs and make outbound calls, send emails, or issue new business notifications to keep them informed of important updates.

• Take full ownership of assigned cases, understand their urgency level, and help resolve obstacles that may delay processing.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Outstanding written and verbal communication skills.

• Demonstrated customer service experience with the ability to communicate clearly, concisely, and professionally at all management levels.

• Ability to adapt to different learning styles.

• Proficiency with Microsoft tools (including AI tools).

Preferred Qualifications:

• Demonstrated customer service experience with the ability to communicate effectively and professionally at all levels of management. - Strong team spirit and excellent interpersonal skills. - High adaptability and comfort in a constantly evolving environment.

• Ability to influence, persuade, and guide others effectively.

• Ability to recognize situations requiring exceptions and escalate them appropriately to ensure superior service. - Strong research abilities, problem identification skills, and contribution to solutions. - Excellent organizational skills and attention to detail.

• Knowledge of individual life insurance terminology and products (an asset).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, QuebecHybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.