HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEUR mindset to join our team!
We are the 5th largest insurance brokerage in the world with 16,000+ employees across North America. Our culture is renowned within the industry, and we value our people and their development! We invest our time in helping highly self-motivated individuals achieve their goals in our fast-paced and dynamic environment.
We are Proud to Offer
- Hybrid work arrangement
- Competitive compensation
- Comprehensive tuition financing and career-related training and development
- Customizable flexible benefits options for you and your family
- A progressive employee assistance program through LifeWorks
- Mental and physical wellness initiatives
- A positive, collaborative, and team-oriented environment
- Ongoing personal and career development
The Opportunity
Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.
The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.
The Responsibilities
Team Development
Provide support and training for new hires and existing employeesCollaborate with Team Leads in REP to cross-train and provide support as needed for off-program businessMaintain strict confidentiality for all corporate and employee issuesCoach and mentor new and experienced staff membersShare and reinforce service level guidelines and process workflowsWork with Learning and Development leaders to structure and facilitate quarterly soft skills trainingOperational
Collaborate effectively with Commercial Managers and Producers to ensure excellence in client serviceAct as the day-to-day “go-to” person for employee inquiries on technical, processing and / or training questionsAssist with problem solving in the absence of a managerFoster positive team and client relationshipsSupport team members through corporate initiatives and change managementReview processing for accuracy and regularly audit accounts as assignedAct as floater as required based on peak periods and schedulingProvide feedback to Managers on new hires with regards to training uptake and processing audit resultsParticipate in project implementation and EPIC super user groupStay current with new training and systems proceduresMaintain strong technical understanding of insurance coverages and productsWork with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organizationBuild out and update training workflows as neededSupport the production team on a small book of business to remain current with processesLead and facilitate the monthly team bulletin meetings – scheduling, agenda preparation and distribution of meeting minutesAdditional Responsibilities
Participate in project implementation and trainingReview audit reportsReconcile accounting transactions and activitiesOther duties and responsibilities as assigned by ManagerQualifications
Minimum two years Commercial industry experienceGeneral Agent Level 2 licenseIntermediate level of computer knowledgeExcellent communication skills (written and verbal)Knowledge, Skills & Abilities
Strong accountability and self-starterExcellent communication skills (written and verbal)Ability to organize workload and competing prioritiesThrives in a fast-paced environmentSystems and applications proficiencyOur Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their businessWe want you to be INNOVATIVE and open to sharing your ideasYou work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITYTo find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !
Department Business OperationsRequired Experience : 2-5 years of relevant experienceRequired Travel : NegligibleRequired Education : Diploma
