We are looking for a Virtual Bilingual Inside Sales Specialist to join our team remotely within Canada. You will be part of an enthusiastic sales team responsible for growing Xplore's customer base and providing win-win solutions that enhance our customer's experience. As an Inside Sales Specialist, you will contribute to Xplore's success by answering inbound calls from potential customers and guide them through the decision-making process. You will be responsible to offer Xplore's innovative broadband solutions to help enhance the customer's lifestyle at work, home and play.
Key responsibilities include :
- Answering inbound calls from potential customers to present the value of Xplore Internet Services - no cold calling!
- Being the first impression for potential customers driven to contact us though our marketing efforts
- Actively listening to potential customers, analyzing their needs and offering customized solutions
- Offering additional Xplornet products and services
- Using effective relationship building skills and probing abilities to successfully close the sale
- Working with partners and tools provided to schedule customer installation appointments
- Working independently towards individual and team objectives
The ideal candidate will possess :
Bilingualism (French / English) is requiredExcellent communication skills, verbal and written, with strong closing techniquesExcellent listening skills, know when to suggest additional products / services to increase customer satisfactionStrong time management and organizational skillsAbility to multi-task with attention to detailProfessionalism and tact in representing the organizationFocus and self-motivation in accomplishing work objectivesWorking knowledge of Microsoft Office software and Internet browsersFamiliarity with basic use of voice mail and electronic mail systemsWe offer :
Competitive hourly rate (with an additional $2.00 / hour premium for bilingual agents - must be fluent in French / English)Plus, an on-target monthly bonus of 30-50% of your base wage that is uncappedEvery sale contributes to your monthly bonusShift bids weighted heavily on performanceRegular sales incentive programs / contests with prizesStrong focus on internal promotion, career path development and trainingAs a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview :
Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.