Desktop Support Analyst

Union / Affiliation : Administrative and Professional Staff (APSA)

Pay range : $69,102 to $82,420 annually SFU Department Descr : Computing Science

Position Grade : 7

# of openings : 1

Biweekly Hours : 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

About the Role

The School of Computing Science predominantly uses Linux in our teaching and research labs, as well as many users with Windows and Apple computers. This position will be expected to provide direct support for our students and researchers, deploying managed desktop computers, creating and updating user facing documentation and providing one on one support for users of our labs for all types of operating systems.

Qualifications

Two-year diploma in Information Technology or related discipline, and two years related experience, or an equivalent combination of education, training, and experience.

• Good knowledge of multiple operating systems (current versions of Windows, Mac, and Linux).
• Good knowledge of desktop security practices.
• Good knowledge of the deployment and troubleshooting of complex third-party packages including editors, IDEs, JDK, Python.
• Excellent organizational, analytical reasoning and problem-solving skills.
• Detail oriented, able to approach problems logically and prioritize responsibilities.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA) :

Additional Information