Application Support Analyst- GFT

Job Description

What is the Opportunity?

We are looking for a highly motivated Application Support Analyst to c oordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data.

In this role, you'll be apart of the Global Functions Technology (GFT) team. Global Functions Technology is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

What will you do?

Investigates, resolves, and reports on medium- to highly-complex technical issues requiring business application understanding.

Monitor and investigate JCL Batch job executions, troubleshoot failures, and ensure timely resolutions to maintain smooth operations

Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours

Makes recommendations on process improvements and enhances system and support documentation for lower levels of support

Ensuring the documentation and tracking of all shift turnover issues

Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.

Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution

Work in a 24x7 support model

What do you need to succeed?

Must have :

Minimum 3 years of experience as an Applications Analyst, or equivalent experience in IT Operations and Monitoring practices

Experience with both real-time and batch transaction process monitoring and issue response

Proficient in SQL with expertise in developing, optimizing, and indexing complex queries to enhance performance and efficiency

Operating systems : experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. Unix experience preferred.

Excellent communication skills (written and verbal) with the ability to express technical issues in business terms

Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness

Experience with the incident and problem management lifecycles

Working experience with ServiceNow or comparable IT Service Management tools

Nice-to-have :

Previous AML experience, or AML knowledge

Passion for automation

Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to take on progressively greater accountabilities by doing challenging work

Opportunities to building close relationships with clients in other teams and platforms

#LI-POST

#TechPJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Interpersonal Relationships, IT Service Management (ITSM), Job Control Language (JCL), Python (Programming Language), SRE Observability, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Unix

Additional Job Details

Address :

120 WESTERN PKY : BEDFORD

City : Bedford

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

TECHNOLOGY AND OPERATIONS

Job Type : Regular

Pay Type : Salaried

Posted Date : 2026-02-09

Application Deadline :

2026-03-02

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.