shift supervisor - Store# 56860, 1641 TOPSAIL ROAD

Shift Supervisor – Store #56860, Starbucks Paradise

Location : 1641 Top Sail Road, St. John's, Newfoundland and Labrador, Canada

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts and lead a team to deliver legendary customer service.

Key Responsibilities

• Acts with integrity, honesty, and promotes Starbucks culture, values, and mission.
• Maintains a calm demeanor during periods of high volume or unusual events.
• Anticipates customer and store needs by continuously evaluating the environment.
• Communicates information to the store manager so that the team can respond and create the Third Place environment during each shift.
• Assists with new partner training by reinforcing successful performance and providing respectful, encouraging coaching.
• Provides feedback to the store manager on partner performance during the shift.
• Contributes to a positive team environment by recognizing partner morale and performance changes and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners.
• Delivers legendary customer service to all customers, acting with a customer‑first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including cash handling and safety and security protocols.
• Ensures proper cash management practices are followed by the shift team.
• Prepares and serves quality beverages, whole bean, and food products consistently for all customers.
• Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments and collaborates with the store manager to find new recognition methods.
• Maintains regular and consistent attendance and punctuality.

Summary of Experience

Required Knowledge, Skills & Abilities

Eligibility & Equal Opportunity

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.com.

Job Basics

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