Onboarding Representative

Posted: January 24, 2023 | Department: Sales

Position Title: Onboarding Representative

Type of Position: Full-Time, Permanent

Office Location: Surrey, BC

ESSENTIAL RESPONSIBILITIES

1. Communicating with clients to understand their needs and explain product value.
2. Prospecting and telephone marketing for new prospective clients.
3. Building relationships with clients based on trust and respect.
4. Collaborating with internal departments to facilitate client need fulfillment.
5. Collecting and analyzing data to learn more about consumer behavior.
6. Keeping accurate records pertaining to customers’ needs and shipments.
7. Maintaining updated knowledge of company products and services.
8. Resolving complaints and preventing additional issues by improving processes.
9. Identifying industry trends.
10. Acting as a client advocate with a focus on improving the buyer experience.
11. Liaise with other departments such as Operations, Tracking and Customer Service, and Accounting to resolve outstanding issues.
12. Other duties as assigned.

Requirements for the role:

1. Attention to detail, accurate data entry and proofing skills.
2. Ability to thrive in a fast-paced, high-energy, sales environment.
3. Above all, you will always represent C&D Logistics and yourself in a professional and honest manner.
4. Self-disciplined, organized, and ambitious.
5. Ability to consistently hit team and individual daily and monthly objectives.
6. Resilience, perseverance, and the ability to overcome objections is a must.
7. Positive and energetic attitude with good interpersonal and communication skills.
8. Proficiency with Microsoft Office based applications and knowledge of CRM’s an asset.
9. Good interpersonal and communication skills and the ability to work effectively in a fast-paced environment.
10. Exceptional verbal and written communication skills.
11. Ability to collect, track, and analyze large amounts of data.
12. Adaptability and strong problem-solving skills.
13. Ability to build rapport and collaborate with others within the company and externally.

Job Types: Full-time, Permanent

Benefits:

1. Casual dress
2. Company events
3. Dental care
4. Employee assistance program
5. Extended health care
6. Life insurance
7. On-site gym
8. On-site parking
9. Paid time off
10. Tuition reimbursement
11. Vision care
12. Work from home

Flexible Language Requirement:

French not required

Schedule:

8 hour shift

Supplemental pay types:

Commission pay

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