Onboarding Representative

Posted : January 24, 2023 | Department : Sales

Position Title : Onboarding Representative

Type of Position : Full-Time, Permanent

Office Location : Surrey, BC

ESSENTIAL RESPONSIBILITIES

• Communicating with clients to understand their needs and explain product value.
• Prospecting and telephone marketing for new prospective clients.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to customers’ needs and shipments.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Liaise with other departments such as Operations, Tracking and Customer Service, and Accounting to resolve outstanding issues.
• Other duties as assigned.

Requirements for the role :

Job Types : Full-time, Permanent

Benefits :

Flexible Language Requirement :

French not required

Schedule : 8 hour shift

Supplemental pay types :

Commission pay

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