Work setting

• Hospital / health care establishment / health institution
• Private sector

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting
• Standing for extended periods

Personal suitability

• Client focus
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you currently legally able to work in Canada?
• Work Term : Permanent
• Work Language : English
• Hours : 35 hours per week