Specialized IT Consultant

MUST HAVES:

• Knowledge and Skills/Experience:
• Microsoft Great Plains 2016, 2018
• Logibec MMS (Materials Management System)
• BSSI HFM (Health Financial Management)
• OTR
• AODA compliance
• MS Teams
• MS Excel
• MS Power Point
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

Description

• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
• Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
• Identify application defects and assist in complex trouble shooting and root cause analysis
• Follow all established Service Management process and identify opportunities for improvement

Experience and Skill Set Requirements

Public Sector Experience - 5 points

• 2+ years of experience working in the healthcare industry
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Technical Skills - 45 points

• Knowledge and Skills/Experience:
• Microsoft Great Plains 2016, 2018
• Logibec MMS (Materials Management System)
• BSSI HFM (Health Financial Management)
• OTR
• AODA compliance
• MS Teams
• MS Excel
• MS Power Point

Service Management Skills - 30 points

• Knowledge of Service Management Processes with 5+ years' experience in supporting remote clients.
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Experience with Footprints Ticketing Application

Management and Communication Skills - 20 points

• Proven track record for building strong working relationships
• Strong interpersonal, and verbal and written communication skills
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• Excellent analytical, problem-solving, and decision-making skills
• Ability to apply strong listening skills to facilitate issue resolution
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines.