Service Desk Analyst

The Service Desk Analyst provides effective and timely operational and technical support to end-users concerning system applications, hardware and software. This includes receiving, prioritizing, documenting and actively resolving incidents and problems, and escalating where necessary.

Location: Hybrid - 6767 Davand Drive, Mississauga, ON

Schedule: Monday to Friday, there are 3 shifts that cover from 7am 5pm. Weeknight rotational on call between 5pm and 11pm. Weekends on call during waking hours. All shifts are rotated every 5 weeks.

What You Will Do

• Monitor and respond to incoming incidents and requests to the Service Desk via telephone and service desk portal to ensure courteous, timely and effective resolution of end user issues.
• Utilize tools to remotely manage devices, restore service, and assist end users by resolving incidents effectively and efficiently.
• Maintaining the current systems standards, procedures and policies for all incidents, requests, provisioning and deprovisioning.
• Diagnose and resolve hardware and software issues. Escalate when necessary.
• Previsioning hardware and peripherals for the end user environment, including imaging computers, building profiles, installing software, and ensuring a stable end user experience.

What You Will Bring

• 1-2 years of relevant experience
• College diploma; or trade apprenticeship certification

Along with the following skills & competencies:

• Computer Troubleshooting
• End-User Training
• Mobile Computing
• Solution Delivery
• Solution Management
• Systems Analysis
• Technical Troubleshooting
• User Guides
• General Office Software
• IT Help Desk Software
• Operating System

Why People Love Working For Canada Cartage

• We offer hybrid and flexible working opportunities.

• Extended health and dental, retirement plans

• Paid personal days and sick days

• Cohesive team and a positive, hard-working atmosphere.

• Meaningful opportunities for career growth.

• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

• We give back to the communities in which we operate by volunteering and donating to local charities.

• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

• Awarded as a Top Fleet Employer since 2017

• Come work with a company named “Canada’s Best Employer 2018, 2019, 2021 & 2022” in Transportation & Logistics by Forbes

Requirements: Application Process

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

We are a Top Employer!

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list. https://tinyurl.com/yrn5ue54

We’ve also been recognized for the 8th year in a row by Trucking HR Canada as one of Canada’s “Top Fleet Employers”. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’re growing! We have also been ranked in the top 10 of Today’s Trucking top 100 ranking of Canada’s largest for-hire truck fleets for 2022. https://hubs.la/Q017bTLd0

Celebrating 100 years: https://www.youtube.com/watch?v=b3S-CtHQhVY

Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us: https://www.youtube.com/watch?v=rpMA1riOzPI

Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I am transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who will deal with issues and have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

Come Work With An Industry Leader!

Committed to employment equality, Canada Cartage Systems LP encourages applications from Aboriginal people, persons with a disability, members of visible minority groups, women, and all other protected status.

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let your local Human Resources Representative know.

Why You Will Love Canada Cartage

As an iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we offer dedicated fleet solutions, freight services, managed transportation, fulfillment, and home delivery. With a national network of terminals and distribution centres, we simplify complex logistics through innovation and technology.

Rooted in family values and an entrepreneurial spirit, we partner with top Canadian brands to create outstanding customer experiences. Founded in 1914, we continue to lead the industry with innovative fleet solutions and a commitment to excellence.

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