Garden Centre - Customer Experience Associate

Garden Centre Associate

Job Types: Full-time, Part-time

Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.

As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!

If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!

GARDEN CENTRE ASSOCIATE

Note: Successful candidates will have Saturday/Sunday availability and early weekday morning availability and be comfortable with safe lifting procedures

Role Description: The Garden Centre Associate contributes to a fast-paced, supportive, and positive team environment that involves constant interaction with customers and plant presentation. They are an ambassador of their department and will strive to provide expert product knowledge and assistance, contributing to the growth of our expanded business. This role also involves garden centre maintenance (watering and caring for annuals, perennials, and nursery stock), stocking shelves, merchandising and setting up displays, customer carry outs, and general area housekeeping. Starting wage range: $17.85 - $19.25

Responsibilities & Tasks:

• Provides excellent customer service to all customers entering the garden centre, by educating them in the care and maintenance of annuals, perennials, nursery stock, and related products.
• Deals with challenging situations in a professional manner.
• Learns about new lawn and garden products on a regular basis.
• Keeps up to date with in-store promotions, in-store deals, and product locations.
• Stocks shelves and merchandise display areas using best practices, modules, and planograms as guidelines.
• Maintains inventory accuracy and identifies/reports low stock levels.
• Maintains and rotates annuals, perennials, and nursery stock to ensure they are fresh and appealing.
• Keeps the garden centre neat and tidy.
• Assists in the receipt of garden centre products.
• Acts as a back-up cashier and takes product calls.
• Waters and maintains the live goods.

Core Competencies:

• A strong working knowledge of nursery stock and horticultural products is a requirement.
• Experience in a horticultural customer service role is considered an asset.
• Strong orientation towards customer service excellence.
• Pesticide handling license, where applicable.
• Strong ability to plan and organize the Garden Center's activities and projects.
• Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations.
• Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
• Comfortable with technology.
• Ability to resolve retail and/or customer issues.
• Ability to multitask, adapt and cope with challenging situations.
• Positive attitude, punctuality, and solid work ethic.

Physical Demands and Working Conditions:

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent, and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".
• Ability to go up and down a ladder while carrying merchandise.
• Working outside in various weather conditions and temperatures.

What are some additional benefits of working at Canadian Tire Hillside, you ask?

• Competitive compensation that rewards strong and consistent performance
• Potential for Profit Sharing
• Life insurance, extended health and dental benefits for full-time employees
• Employee (& Family) Wellness Program
• Access to development opportunities
• A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
• A flexible and varied schedule that allows for work/life balance
• On-site parking
• Store discount at our main store and our off-site Service Centre

Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?

Then apply now to work at Canadian Tire Hillside!

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.