Benefits Specialist

Overview

Join to apply for the Benefits Specialist role at GroupHEALTH Benefit Solutions .

About GroupHEALTH

At GroupHEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision : to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.

The Role

As a Benefits Specialist , you will play a key role in delivering exceptional client service while managing the day-to-day administration and servicing of a dedicated portfolio of direct clients. You’ll act as a trusted point of contact, ensuring clear, timely communication, responding to inquiries, and proactively supporting client needs to drive overall satisfaction. This is a hybrid opportunity based in Surrey, BC , offering a balance of in-office collaboration and remote flexibility.

What To Expect In Your First 3 Months

• 30 Days : Engage in 1-on-1 meetings with each Benefit Specialist to understand the work flow; complete CRM and WEBS basic training; review training material and resources as it pertains to systems and processes; demonstrate ability to use Enrol-Me; demonstrate initiative and willingness to learn new skills and improve existing skills.
• 60 Days : Be able to determine which department at GroupHEALTH is responsible for specific lines of business / functions; receive sign off for basic administrative changes; working understanding of each GroupHEALTH benefit and product offering; review and understand multicarrier eligibility guidelines; builds and supports teamwork with coworkers.
• 90 Days : Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS; solid understanding of our client service expectations and new business processes; consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH; identify a raving fan of your WOW! service within first 90 days; completion of Group Life and Health Primer course (4 courses).

What You’ll Do

What We’re Looking For

Critical Competencies

You will succeed in this role if you are :

Compensation

At the time of this posting, the estimated annual base salary for this position is $60,000-$64,000 . Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education / training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join Us

Accommodation and Inclusion

GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you. Click Apply to submit your application.

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