Onboard Server (Seasonal August to September)

Job Details

Description

Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer!

Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies.

We are looking for exceptional Servers to join our team who can provide service excellence to our onboard guests and champion of our values and culture. Someone to help the delivery of food service excellence.

You will be traveling onboard the train, between Vancouver, BC and Banff / Jasper Alberta. While working onboard the train you will receive paid accommodations, and crew meals.

Our mission at Rocky Mountaineer is to give both guests and employees life changing experiences while traveling in the world’s largest privately owned luxury passenger train. Working at Rocky Mountaineer means surrounding yourself with great people and together sharing extraordinary experiences.

What are you waiting for?!! Apply now and embrace the opportunity to showcase the phenomenal vistas of the Canadian Rocky Mountains to local and worldwide travelers alike!

This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of guests, team members, the public, property or the environment.

Key Areas of Accountability

• Deliver world class service and life changing experiences for guests.
• Create an environment where guests feel welcomed, engaged, and valued by anticipating their needs, being attentive, and providing a high-quality guest experience.
• Resolve guest-related concerns by listening with empathy and provide timely resolution.
• Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (Silver or Gold Leaf) in a positive, polished, and professional manner.
• Prepare coaches as required (pillows, blankets, galley set up, cart preparation and daily inventories)
• Collaboratively work in a team environment and consistently demonstrate strong time management skills.
• Clean and stock railcars, galleys, and washrooms to set standards at the end of each rail leg.
• Maintain correct inventory levels and reconcile as required at the end of each trip.
• High level of awareness for the health and safety of both guests and crew.
• Adhere to all RMs safety and security standards.
• Adhere to our policies and procedure for the donning(wearing), doffing(removal), and disposal of personal protective equipment (PPE) to reduce or prevent exposures to hazards and other health risks.
• Upholds sanitary practices for food handling, general cleanliness, maintenance of galleys and other service areas.

Qualifications

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Work Environment

Hourly wage : $20.00 / hour + overtime + gratuities

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This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Qualifications

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Experience

Licenses & Certifications