Dental Receptionist/Dental Office Administrator

• Greet and Welcome Patients: Warmly welcome patients as they arrive at the practice, ensuring they feel comfortable and valued.
• Appointment Scheduling: Efficiently manage the appointment schedule, including scheduling, rescheduling, and confirming appointments via phone, email, or text when required.
• Patient Registration: Collect and update patient information, insurance details, and medical history accurately.
• Insurance Verification: Verify patient insurance coverage, process insurance claims, estimates, and provide cost estimates to patients when needed.
• Billing and Payments: Process payments, post insurance payments, issue receipts, and assist patients with financial inquiries and payment plans.
• Answer Inquiries: Respond to patient inquiries via phone, email, text, or in person, providing information about our services, fees, procedures, and comprehensive approach to dentistry.
• Maintain a Clean and Organized Reception Area: Keep the reception area tidy and well-organized to create a welcoming environment.
• Coordinate with the Dental Team: Communicate effectively with the dental team to ensure a seamless patient flow and assist with any patient-related issues.
• Patient Records: Maintain confidentiality and accuracy of patient records and files.

• Previous experience as a dental receptionist in a Canadian Dental Setting or in a similar role is strongly preferred, but not required.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using dental practice management software (Open Dental) is a plus.
• Knowledge of dental terminology and procedures is a plus.
• Attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication skills, both written and verbal.

Dr. Seema Steffens DPC, is dedicated to delivering the highest level of dental treatment in a friendly and relaxing atmosphere. We are conveniently located in a home in Mississauga, on Dixie Road, just north of Rathburn.