Are you passionate about working with individuals who are exiting homelessness? Do you have a strong foundation in addictions and mental health? If so, this position may be for you.
Job Overview : Reporting to the Team Lead, the Case Manager works within a multidisciplinary team and provides ongoing intensive case management supports to program participants which focus on; physical / mental health and substance use awareness, system navigation, coaching, crisis support, life skills development, and meeting social, cultural and basic needs. The Case Manager understands the population we serve and prides themselves on providing an inclusive and safe environment for all program participants as they establish and maintain permanent housing. This is a permanent full-time position.
Key Responsibilities :
Program Philosophy
- Offer culturally sensitive services where indicated
- Uphold the principles of Harm Reduction and Housing First
- Understand the Residential Tenancy Act
- Understand and follow program policies and procedures
Administrative
Understand and practice from the Standards of Accreditation (CAC)Complete monthly evidence-based assessments tools with program participants, and required data entry (HMIS and CIVI etc.)Create, implement and update client-centred service plan goals, safety planning, wellness contracts and treatment plansComplete daily administrative shift dutiesClient Care
Provide case management, using an Intensive Case Management model, to individuals exiting homelessnessSupport program participants who experience acute, severe and persistent mental health and substance use disordersConnect participants to appropriate services in the community and assist in facilitating referrals as neededTeach and support participants in their suites and community settings with daily living skills (e.g. cooking, cleaning, financial literacy, grocery shopping, budgeting, laundry, etc.)Help identify risk factors which could lead to eviction, and work alongside program participants to reduce the likelihood of eviction, including supporting with monthly room inspectionsAccompany and / or provide transportation support to external appointments, and assist with activities of daily livingAdvocate for the rights of program participantsAid participants with systems navigation including justice, financial, and health care system(s)Assist participants with obtaining and maintaining income supportsAssist program participants with rent payment and rental arrear payment plans as neededUnderstand and support participants with medication assistance as requiredDemonstrate strong crisis support and de-escalation skillsOpenness to a wide scope of practice with commitment to innovation and flexibilityTeam
Demonstrate exceptional written and oral communication skills including active listening skillsParticipate in team and treatment planning meetingsDemonstrate initiative and an ability to work as an effective member of a team under minimal supervision, supporting colleagues as neededDisplay a high degree of professionalism as well as collaborate with partner agenciesWelcome and provide ongoing feedback to promote a healthy workplace environment, strong team cohesion and exceptional program deliveryContribute positively to team cultureProgram Tasks
Adhere to all health and safety regulations in the buildingComplete daily cleaning duties and assist with prep / clean-up for participant’s activities as needed (meals, recreation etc.)Facilitate monthly recreation groupQualifications and Experience :
Bachelor’s degree in a relevant field is an asset; diploma with relevant experience will be consideredExperience working in the homelessness sector, along with strong knowledge of community resources is required. Practicum experience will be consideredMust be knowledgeable and comfortable working within harm reduction, housing first, strength based, natural and logical consequences, and trauma informed care techniques as well as an understanding of anti-oppressive practiceA strong foundation in addictions and mental health, including schizophrenia, personality disorders, PTSD and traumaKnowledge, skills and abilities to work with complex individuals experiencing addictions, mental health, isolation, homelessness and poverty concernsAbility to work independently and with confidence when navigating conflict or at risk populationsAbility to work with a diverse range of individuals including demonstrating a commitment to continuous learning and providing appropriate person-centred supports for LGBTQ2IA+, Indigenous peoples and persons with culturally diverse backgroundsExceptional communication, organization, advocacy, teaching, and rapport-building skillsAbility to adapt and effectively build relationships with hard to engage individuals while maintaining appropriate boundaries and ethicsAn assertive, professional and positive personality, with an ability to effectively represent the organizationExperience with management alcohol programming and opioid replacement therapy (Suboxone and Methadone) considered an assetFirst Aid (either Standard / Intermediate or Emergency / Basic) - Level C CPR within 30 days of hire date, certification must be valid for a minimum of 6 months upon hireClass 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are requiredA satisfactory vulnerable sector criminal record clearance is requiredDemonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada : Calls to Action.Working Environment :
The Prelude is a 24 / 7 residential program; the majority of this role is on-site with the exception of occasional mandatory and / or voluntary trainings that may occur offsite1.0 FTE (37.5 hours / week)Standard Hours : 7am – 3pm, Monday through FridayContinuous extended periods of sitting, standing, and walkingFrequent climbing / carrying objects up or down stairwellsOccasional driving as part of work dutiesOccasional physical action requiring the ability to bend / crouch, reach above shoulder height, kneel / crawl, and carry objects (up to and over 20Ibs.) throughout shift. This includes lifting or transferring clients who require assistance supporting themselves.Occasional time outside in all weather conditionsBenefits :
Some of the great benefits as an agency that the Alex has to offer :
3-weeks’ vacationMedical and Dental CoverageHealth / Wellness Spending AccountsRRSP and / or Student Loan Repayment Program (up to 5% match)Personal DaysFloating HolidaySick / Wellness DaysEmployee Family Assistance Plan (EFAP)Professional DevelopmentAbout The Alex : The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.
Program Overview : The Prelude is a low-barrier Place-Based Supportive Housing (PBSH) program that provides safe and stable housing to adults with a history of homelessness and a high level of vulnerabilities due to concurrent health disorders. Our philosophy is that everyone is entitled to appropriate housing and the supports they need to sustain that housing. We deliver our services within an Intensive Case Management model and adhere to the principles of harm reduction, housing first and strength-based practice. Our residents range from 18 – 70+ years, with tri-morbidity, polysubstance use, and cognitive barriers to independent housing (such as brain injury, dementia etc.).
Working Conditions : This position requires frontline staff to be exposed to emotionally disturbing events, such as : medical distress, threatened / actual serious injury, violence, abuse and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress / high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.
