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Help Desk IT Support Engineer - On-Site Required

Help Desk IT Support Engineer - On-Site Required

Network Builders ITLangley, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are looking for a Helpdesk Engineer with rock-star customer service skills and technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, you also need to be passionate about your career in IT and extremely prideful of the work you do.

At Network Builders IT, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100% of the time! To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better.

We are looking for a candidate who :

  • Likes independent responsibility without micro-management
  • Wants to work on projects and interesting solutions
  • Doesn't mind a more relaxed work environment
  • Wants the opportunity to have a direct impact on your team and the company

What you will do :

  • You will interact with our clients daily and provide technical triage
  • You will help define the impact and severity of the issue and determine the best course of action
  • You will work on the latest in security solutions for EDR, Email filtering, Web Content filtering, Encryption, and Mobile Device Management
  • You will help our team identify recurring issues and how to solve them forever
  • You will obsess about documenting your work and writing scripts and processes
  • Configure, install, and maintain IT user desktop software and hardware issues
  • Troubleshoot general network infrastructure problems (networking equipment, printers, PC / server hardware, etc.)
  • Perform onsite client visits to troubleshoot or install equipment
  • Process and address incoming service desk requests both onsite and remotely via email, phone or the support portal
  • Assist customers with technology-related moves / adds / changes
  • Troubleshoot PC / MAC issues remotely
  • Document solutions and develop end-user guidelines

    • Skills / Requirements

  • Bilingual in English and Mandarin is a plus
  • Experience with Autotask / Datto or other PSA / RMM tools is preferred
  • Set up and install new network equipment
  • Responsible for entering notes and time daily
  • Document and update installation, configuration, deployment, and maintenance procedures
  • Provide after-hours on-call emergency support as needed
  • Willingness to take industry certifications such as Microsoft, A+, N+

    • Company Description

    Network Builders IT, a fast-growing MSP, is looking for a rock star with awesome customer service skills and has the technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, but you also need to be passionate about your career in IT and extremely prideful of the work you do.

    At Network Builders IT, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100% of the time! To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better.

    Company Description

    Network Builders IT, a fast-growing MSP, is looking for a rock star with awesome customer service skills and has the technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, but you also need to be passionate about your career in IT and extremely prideful of the work you do.\r\n\r\nAt Network Builders IT, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100% of the time! To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better.