Analyst IT - Level 2 Exempt IT Professional

Client L2 - Candidate with 5-10yrs experience

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. The position will be based in Montreal.

The position at a glance

The Client Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, The Analyst shall serve on a team, which acts as a technical point of contact for all application related issues. The analyst shall use the SQL database and Linux platform skills to work on issues, suggest improvements, communicate the impact and resolution to the requestor. The Analyst shall further work on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

In detail

Manage daily operations requests for assistance and oversee the production applications :

• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Manage operations expectations effectively and participate to any task force required by operations if needed.
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
• Prepare Test strategy, Test scenarios and test cases for the defects identified
• Liaison and discussion with client Paris central teams for all parameterization related issues and any other functional advice on reported issues or proposed solutions.
• Work with external infrastructure, monitoring and DBA team to fix the incidents.
• Ensure a smooth follow up of all technical processes (Online, STP and batches...).
• Understand the database concepts and provide extractions to users whenever required.
• Participate to the night support of the application and undertake the appropriate actions – both functional and technical.
• Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards.
• Ensures presence, monitoring and checks during application rollouts and DR exercises.
• Ensure excellent Communication, reporting and escalation as and when needed.

The strengths and skills that will help you succeed

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