Student Services Coordinator - Transcripts

Position description

Reporting to the Associate Registrar, Student Service Co-ordinators share a common core of responsibilities which require a very broad range and in-depth knowledge of the administrative policies and practices that affect the University’s students, faculty, and staff as well as a general working knowledge of the entire University, current events, and issues.

Student Service Co-ordinators provide quality service to Mount Allison University students, staff, and other stake-holders related to the registration of students, collection of fees, admissions and re-admissions processes for new and former returning students, general student inquiries, and other registrarial support functions. In addition to the shared core responsibilities, the incumbent will provide services relating to transcripts.

Position Responsibilities

Student Service Co-ordinator Core Responsibilities

• Maintain knowledge of the current academic calendar (Calendar of Events, Academic Regulations and Academic Programs) in order to assist with the registration process in accordance with internal guidelines
• Assist with records management and maintenance of student files (electronic and paper) in accordance to established policies, procedures, and guidelines.
• Cross-train in all other SSC positions to assist with required tasks during peak times, to cover absences due to vacations, illness
• Assist in Convocation ceremony (hand out name cards and diplomas)
• Responsible for front line service counter and phone reception; maintain an in depth general working knowledge of the entire University, including its policies and procedures, in order to refer stakeholders (internal and external) to appropriate university resources as the first point of contact to the university
• Responsible for the collection of student fees, deposits, fines, and penalties
• Works closely with admissions to answer general inquiries from prospective students and to assist with data entry

Other Responsibilities

Qualifications / skills

General Working Conditions

If you are interested in the challenges and opportunities that this position has to offer, please forward your application to : People and Culture Department, e-mail : . Review of applications will begin on January 19, 2026.

Mount Allison is committed to diversity and inclusiveness. We encourage applications from members of racialized communities, Indigenous persons, persons with disabilities, and persons of all sexual and gender identities. We seek candidates with qualifications and knowledge to contribute specifically to the further diversification of our campus community.

At Mount Allison, we are committed to ensuring your interview experience is as comfortable and accessible as possible. If you require any accommodations or adjustments during the interview process, please do not hesitate to inform us. Your needs are important to us, and our dedicated team is here to support you.

Visit our website at for other employment opportunities at Mount Allison University or to register to receive e-mail notification of new opportunities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.