The Platform Consultant is the go-to person for functional and technical knowledge about the platform. They will work predominately with our larger customers, working within the Project Delivery team to ensure that our platform is being used in the best way possible.
Their role is to take the high level solution design and break that down into a detailed design and integration that delivers the business requirements while minimizing build work for Eagle Eye, help with technical solution configuration and assist the customer with their implementation work with the Air platform.
They should have a strong technical aptitude and be able to understand system architectures, have a strong handle on web based technologies and be able to complete technical tasks related to the solution designed for our clients.
The “superpowers” you should possess are adaptability, analytical, collaboration and a strong understanding of web based software platforms and APIs.
Main roles and responsibilities
- Understanding and translating customer requirements into Eagle Eye capabilities
- Owning the technical solution with the customer and supporting their technical teams during delivery
- Understanding system architecture and database technologies
- Designing solutions that avoid core platform coding changes
- Feeding feature changes / improvements and any custom work needed into the platform via close collaboration with Product team
- Keeping up to date on product change and future roadmap
- Highlighting potential for additional revenue from existing customer engagements
- Running and contributing to both functional and technical workshops for larger customers as part of the project lifecycle
Requirements
You have....
Minimum 3 years relevant experience in a similar roleProven experience of planning, facilitating and leading workshops and meetings to deliver agreed outcomesProven experience of delivering complex software solutions to large retail customersStrong technical and functional understanding of software platforms, especially APIsStrong understanding of database and other system componentsExcellent analytical skills to analyse customer requirements and map to key platform capabilitiesExcellent specification / technical writing skills, planning and prioritization skillsAwareness of security considerations underlying the Eagle Eye platformAwareness of the software development lifecycleAn understanding of retail and / or hospitality technology space (desirable)Proficient fluency in Spanish (desirable)You are…
Able to adapt quickly to change and be flexibleA problem solverAble to take control and make decisionsHighly organizedCollaborativeTechnically competentAn excellent communicatorConfident being customer facingBenefits
A competitive base salaryBonus scheme with potential to earn up to 10% of salary dependent on your own personal behaviors, achievement of goals and company revenue targetsFlexibility to work from home / various office locationsGenerous annual leave package including25 days paid annual leave5 days paid sick leave which if unused gets added to your annual leave the next yearSupport in continuous learning and self-developmentAccess to employee assistance programAccess to the paid Headspace app subscriptionMental Health First Aiders to support employee’s mental wellbeingEmployee Resource Groups focused on underrepresented groups in Eagle Eye, including Purple WomenCharity Committee committed to organizing events throughout the year to raise money for those less privilegedA friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UKExtended Healthcare Plan (Medical, Disability, Dental & Vision)RPP - Group RRSPGroup Life - AD&D - Critical Illness InsurancePaid Time Off BenefitsWork From Home - Flexible hoursTraining & DevelopmentBonus - Awards - GiftsEmployee Assistance Program - Counseling