Team Lead, Assistance

Join a team where your passion meets purpose! We're not just colleagues – we're enthusiasts who genuinely love what we do and make work enjoyable for everyone.

We're looking for an experienced professional to join our team as a Team Lead in Case Management & Operations. In this role, you'll provide operational oversight while developing the comprehensive leadership skills needed for future advancement. You'll work closely with our case management team, serving as a bridge between global healthcare providers and our clients while ensuring exceptional service delivery.

This is an excellent opportunity for someone who thrives in fast-paced environments, enjoys problem-solving, and is ready to grow into a permanent leadership position.

What You'll Do

Lead Day-to-Day Operations :

• Coordinate with global healthcare providers to gather documentation, reports, and invoices
• Review case management guidelines and support team members in making coverage determinations
• Keep clients informed on case progress and service delivery
• Help contain costs by redirecting patients to in-network facilities and pre-negotiating claims
• Handle escalations and serve as the go-to resource for team support
• Maintain accurate records in our case management database

Collaborate Across Teams :

Develop Your Leadership Skills :

Maintain Compliance :

What We're Looking For

Required :

Nice to Have :

Additional Notes

What’s in it for you :

If you don’t meet every qualification listed, we encourage you to apply. At MSH Americas, we value diverse backgrounds, perspectives, and experiences. We are proud to be an equal opportunity employer committed to fostering an inclusive and supportive environment. If you require reasonable accommodations at any stage of the application process, our Human Resources team is here to support you.