Description
d'emploi
At CIBC, we are on a mission to build the relationship-focused bank of the future and we are looking for First Nations, Métis and Inuit job-seekers to join our Personal Business Banking team.
We are committed to creating an inclusive environment that reflects the diversity of our clients and our communities. For more information on our talent programs for Indigenous peoples, please contact our to learn more about why you belong at CIBC.
Client Service Representative :
What you'll be doing
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their banking needs.
As a Client Service Representative or Financial Service Representative, you’ll be supporting clients as they work towards their financial goals.
You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
How you'll succeed
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful.
Connect clients to the right CIBC team members who can help them reach their goals .
- Problem sol ving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners.
You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
Financial Service Representative :
What you'll be doing
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives.
As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and online banking options to recommend the right products and solutions that will help their financial success.
You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
How you'll succeed
Client engagement Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan.
Use your knowledge of technology, cash management, credit, investment and wealth protection to help clients meet their goals.
Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities.
Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference .
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners.
You connect with others through respect and authenticity.
- You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
- You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
- You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition programs well as traditional Indigenous Peoples practices leave for hunting, fishing and / or mourning the death of a community member.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Ce que vous devez savoir
La Banque CIBC s’est engagée à créer un milieu de travail intégrateur où tous les membres de l’équipe et les clients se sentent à leur place.
Nous recherchons des candidats dotés d’un large éventail de compétences et offrons une expérience accessible aux candidats.
Si vous avez besoin d’une solution d’adaptation, écrivez à .
Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s’il y a lieu, détenir un permis de travail ou d’études valide.
Lieu de travail
Edmonton-Commerce Place
Type d’emploi
Permanent
Heures de travail hebdomadaires
Compétences
Communication écrite, Efficacité organisationnelle, Littératie numérique, Service à la clientèle, Service bancaire en ligne, Traitement des opérations financières, Transaction bancaire, Travail d'équipe
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