Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Houseperson.
What is in it for you :
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
- Full rate of pay $ 23.21 / hour
Job Description
Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following :
Offer professional, friendly and engaging service to all guests and responding timely to any special requestsProvide intuitive service, engaging with external and internal guests and anticipating their needsAssist Room Attendants to ensure guest rooms are prepared efficientlyRespond timely to guests’ special requests for miscellaneous items i.e. : cribs, cots, extra towels, etc.Clean all assigned areas including : sanitizing, dusting, pickup and delivery of linen from rooms / carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closetsMaintain inventory in the Housekeeping closetsFoster positive cross departmental relationships to create a seamless experienceFollow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standardsFollow departmental policies and proceduresFollow all safety and sanitation policiesParticipate in renovation projects as neededReport necessary maintenance itemsOther duties as requiredQualifications
Warm and caring personality; previous housekeeping experience an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesExcellent guest service skillsHighly responsible and reliableAbility to work cohesively as part of a team with minimum supervisionAbility to focus attention on guest needs, remaining calm and courteous at all timesMust have a have a good command of the English languageAdditional Information
Constant standing and walking throughout shiftMust be able to perform physically demanding work including frequent kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsFairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS