Talent.com
Desktop/Field Support Technician
Desktop/Field Support TechnicianCynet Systems • Brampton, ON
Desktop/Field Support Technician

Desktop/Field Support Technician

Cynet Systems • Brampton, ON
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Desired Skills And Experience:
  • Image and install software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes) and Remote support.
  • Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
  • Printer break-fix and installation.
  • Disposal, redeployment, and Asset reclaim.
  • Shipping coordination.
  • Data Backup and Data Recovery coordination.
  • Hardware Refresh.
  • Warranty and Out-of-warranty repair and replacement.
  • Depot Services.
  • Walk Up Support.
  • Spare parts management.
  • Executive (VIP) Support.
  • Audio and Video Support, including Health Checks.
  • Inventory and Asset Management – Depot Operations.
  • Coordinate with external vendors for dispatch support.
  • Identify and resolve hardware and software application conflicts.
  • Open and close service requests, as well as manage the classification, assignment, tracking and completion of requests or incidents.
  • Responsible for asset tagging and entering all incoming equipment into our asset management system.
  • Collaborate with cross-functional teams to properly onboard incoming new hires.
  • Ensure that hardware is properly assigned and updated in our management system.
  • Provide weekly reports on physical inventory counts, as well as record weekly outflows of hardware equipment.
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
  • Ensure that resolutions are consistent with company standards and policies.
Requirements/Qualifications:
  • Prefer 3-5 years IT experience, including technical training.
  • Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications.
  • Experience with imaging Windows 10 OS.
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  • Networked printer experience (queue creation, server maintenance, etc.).
  • Experience in using PC-based word processing, presentation, and e-mail software preferred.
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
  • Outstanding customer service and interpersonal skills.
  • Excellent organizational skills and ability to prioritize tasks among many competing requests.
  • Experience working in or supporting a call center or help desk environment.
  • MCP and or A+ Certifications.
  • Aptitude for learning.
  • Excellent oral and written communication skills.
  • Ability to work in teams and in a team environment.
  • Able to lift up to 50 pounds.

Create a job alert for this search

Desktop/Field Support Technician • Brampton, ON

Similar jobs

Advanced Network Technician: Field & Support

Bell CanadaMississauga, Peel Region, CA
Full-time

A leading telecommunications company seeks a Technician to deliver exceptional customer service across Canada, focusing on network installation, repair, and maintenance.The ideal candidate will pos...Show more

 • Promoted

Junior IT Support Technician — Hands-on Field & Office IT

Amico AffiliatesMississauga, Peel Region, CA
Full-time

A leading construction company in Peel Region is seeking a motivated Junior IT Support Technician to join its IT department.This role involves providing technical support for end users, managing IT...Show more

 • Promoted

Field IT Support Engineer – End-User & Network Devices

SRI Tech Solutions Inc.Mississauga
Full-time

An IT Solutions Provider is seeking a technician to deliver onsite and remote support for end users in Mississauga, Canada.Responsibilities include resolving incidents related to desktops, laptops,...Show more

 • Promoted

Hands-On Data Center Technician Position for IT Support Enthusiasts

Insight GlobalVaughan, York Region, CA
Full-time

Advance your career as a Data Center Technician and immerse yourself in essential IT hardware tasks.This dynamic role involves support and operational activities crucial to data center efficiency.C...Show more

 • Promoted

Advanced Technician Role Supporting Field Operations and Customer Journeys

BellMississauga, Peel Region, CA
Full-time

Drive customer-focused operations as an Advanced Technician dedicated to enhancing experiences.Your work will ensure robust network services while fostering positive relationships with clients and ...Show more

 • Promoted

Field Maintenance Support Technician

Diverso EnergyMississauga, ON, Canada
Full-time

The Field Maintenance Support Technician provides essential support to the mechanic and field operations team within a geothermal drilling and construction environment.This role combines hands-on a...Show more

 • Promoted

IT Support Technician for End-User Devices

Modern NiagaraVaughan
Full-time

Become a crucial IT Support Technician focused on end-user devices.Provide responsive technology support, troubleshooting issues, and enhancing productivity for staff members across locations.Your ...Show more

 • Promoted

Field IT Support Technician: Onsite & Inventory Expert

Raas InfotekBrampton
Full-time

A tech support company is seeking a Field Support Engineer to provide hardware and software support to employees and new hires.The role involves troubleshooting issues across Windows and Macintosh ...Show more

 • Promoted

Remote Service Technician for Appliance Repair and Support

Miele Australia PtyMississauga, Peel Region, CA
Remote
Full-time

Elevate customer experience as a Service Technician in a remote role.Engage directly with consumers to troubleshoot appliance issues, ensuring satisfaction and effective resolutions.In this dynamic...Show more

 • Promoted

End User Support Technician –Mobility support (iOS, Android)

BFG Enterprise ServicesBrampton, Ontario, CA
Full-time
Quick Apply

BFG provides end-to-end IT and electrical services across Canada, offering customized solutions that streamline operations and help organizations work more efficiently.From system design and instal...Show more

Technical Support Specialist I

Connexallmississauga, on, ca
Full-time

Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry.Connexall® is a sophisticated and customizable...Show more

 • Promoted

Building Technician Managing Technical Support and Maintenance Tasks

Ungava Tulattavik Health CenterMississauga, Peel Region, CA
Full-time

Take on the role of Building Technician, focusing on technical support and effective maintenance.Coordinate service requests and contribute to essential operations in a strategic capacity.As part o...Show more

 • Promoted

I.T Field Technician

MBI I.T. ServicesMississauga, Peel Region, CA
Full-time

INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?.We are currently hiring for a contract I.T Field Service Technician job in.You must have 1-3 years of experience in this role and have a strong...Show more

 • Promoted

Onsite Desktop Support Technician – Windows 11 & AD

Power Staffing SolutionsVaughan
Full-time

A staffing agency is seeking an entry-level Desktop Support Analyst in Vaughan, Ontario.This position involves providing first-level technical support for end-user hardware and requires strong prob...Show more

 • Promoted

Remote Field Service Technician Supporting Automated Systems and Clients

Salvagnini America, Inc.Mississauga, Peel Region, CA
Remote
Full-time

Elevate your career as a Field Service Technician with a focus on cutting-edge automation.Provide exceptional support to both customers and technicians, while enjoying a role that encompasses trave...Show more

 • Promoted

Field Tech Support Engineer - GNSS & Automation

Brandt Group of CompaniesMississauga
Full-time

A leading engineering solutions provider in Mississauga is seeking a motivated Technical Support Specialist to join their team.This role is essential in supporting customers with advanced positioni...Show more

 • Promoted

Desktop Support

ROSSMississauga
Full-time

Our client, a leader in Health and Fitness publishing is looking for a desktop support person.Oversee the technical helpdesk and provide leadership to staff.Identify technical gaps and recommend so...Show more

 • Promoted

Desktop Support Analyst

CAA Club GroupVaughan
Full-time

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As a trusted Member-based organization, we provide products and serv...Show more