Senior Load Broker (Freight Forwarding / 3PL)

Job Title: Senior Load Broker

Location: Barrie, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Operations Manager

About Us

North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose

The Senior Load Broker plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. As a valued team member, this individual ensures world class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion.

With deep knowledge of complex load handling, including per-pound and per-skid carrier models, the Senior Load Broker serves as the subject matter expert, helping the organization optimize lane coverage, maintain profitability, and exceptional service. This role also supports leadership in identifying process improvements and mentoring junior team members.

Specialized experience in handling highly regulated and high-compliance freight, particularly medical equipment, is beneficial. Familiarity with GDP guidelines, and ISO 13485 requirements is considered an advantage and supports our commitment to maintaining strong regulatory and quality standards.

Key Responsibilities

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
• Live our company core values and support a well-organized, respectful, and service-focused work environment.

Carrier Relationships, Procurement & Coordination

• Source, evaluate, and schedule reliable carriers for both dedicated and spot freight within Canada and the U.S. by cultivating carrier accounts with a high degree of trust.
• Assess creditworthiness and viability of new carriers, providing recommendations to leadership.
• Coordinate transportation of FTL and LTL shipments, ensuring on-time performance.
• Be proactive with alternate carriers or rerouting scenarios when urgent situations occur
• Ensure carriers meet compliance, safety, and insurance standards.
• Serve as the point of contact for clients on transportation matters, offering solutions and maintaining positive relationships.
• Handle specialized freight (oversized, fragile, hazmat, etc.).

Operational Excellence

• Identify process gaps or service concerns, elevate when necessary, and propose solutions for operational improvements.
• Act as one of our subject matter experts (SME) for internal stakeholders on carrier sourcing, pricing models, and freight optimization.
• Coordinate shipments involving medical equipment and other high-compliance freight, ensuring all handling, documentation, and carrier instructions meet regulated expectations.
• Provide input on SOP improvements, technology adoption, and best practices.
• Provide informal leadership by mentoring less experienced coordinators on systems, communication, and best practices.
• Troubleshoot delays, damage claims, or issues during transit with a solutions-oriented mindset.

Financial Responsibility

• Negotiate competitive rates with carriers, ensuring alignment with customer service levels and profitability using your strong working knowledge of both per-pound and per-skid pricing models.
• Manage margins between shipper rates and carrier costs.
• Ensure billing is on time and all documentation is complete and accurate.
• Monitor market trends, capacity constraints or fluctuations, while safeguarding profitability.
• Negotiate claims resolutions and service recovery strategies.

Mindset & Personality

This role is ideal for someone who thrives in a fast-paced, high-responsibility environment and brings a proactive, solutions-focused approach to logistics.

The ideal candidate demonstrates:

• Accountability: Takes ownership of results and follows through on commitments.
• Sense of Urgency: Moves with purpose and speed, especially when managing time-sensitive freight or Tier 1 customers.
• Business Acumen: Understands the impact of margin, pricing, and service performance.
• Strong Communicator: Clear, concise, and professional in both written and verbal communication.
• Customer Service Oriented: Considers every shipment as a reflection of our brand. Strives to make the client’s experience smooth, reliable, consistent, and hassle-free even when problems arise. Dedicated to consistently providing world class customer experience.
• Responsive: Maintains clear, timely communication with our clients, carriers, and colleagues. Consistent in providing timely updates, answers, and solutions.
• Proactive: Anticipates potential issues before they become problems. Takes initiative to improve processes, prevent service failures, and go above and beyond expectations.

Professional & Educational Background

• Minimum of 5 years’ industry knowledge and experience handling FTL & LTL shipments in a 3rd party logistics environment.
• Knowledge of National LTL/FTL type systems.
• Intermodal knowledge and experience are considered an asset.
• Familiarity with medical equipment handling or quality standards such as GDP or ISO 13485 is considered an advantage.
• In-depth understanding of Canadian and U.S. customs and regulations, cross-border shipping best practices, and clearance procedures.
• Proficient in utilizing Loadlink and other industry load boards for carrier sourcing, lane coverage, and capacity management.

Skills & Ability

• Communication: Excellent listening skills and the ability to communicate professionally and clearly both written and verbally.
• Organization: Highly organized and detail oriented. Able to manage multiple priorities with accuracy and follow-through.
• Multi-tasking: Proven ability to manage competing demands in a fast-paced and dynamic environment. Proactive and adaptable when clients’ needs change.
• Problem-solving: Strong critical thinking skills and the ability to think creatively when dealing with complex requirements or operational bottlenecks or obstacles.

Effort & Working Conditions

• Office Environment

Why Join Us

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our Mexico turnover ratio is an actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them.