Customer Service Representative

Customer Care Advisor

Location: Airdrie - ML6-7HU

Salary: £24,570 per annum

Mon-Fri 9am-5.30pm.

Full time- Permanent

Office Based Role.

Overview

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Airdrie. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits

31 days holiday, rising to 38 after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service.

Responsibilities

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity

Qualifications

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate
• SAP experience, (desirable)

Equality and Diversity

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted. #INDMPUK