Customer Solution Specialist

1 week ago Be among the first 25 applicants

Join easyhome — Canada’s largest lease‑to‑own business and a proud part of the

goeasy family. At goeasy, our people and culture are the heartbeat of everything we do,

and we’re proud to be recognized for it. We’ve earned prestigious accolades including

being named one of Canada’s Top Growing Companies , certified as a Great Place to Work® ,

and recognized among the Best Workplaces for Women and for having one of the Most Trusted

Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .

These achievements speak to our commitment to building an inclusive, high‑performance

culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible — we help Canadians build brighter

futures. Through flexible weekly and monthly payment plans, we give our customers the

power to furnish their homes, improve their quality of life, and take steps toward stronger

financial standing. If you’re passionate about making a difference, join us and be part of

a team that empowers people to create comfortable, confident lives — one lease at a time.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24 / 7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.

Internal development training programs and platforms including job‑specific training,

career coaching, leadership excellence, mentorship, and many others.

A day in a life of a Customer Solutions Specialist

Customer Engagement & Sales

Build strong customer relationships by welcoming and engaging customers in person,

over the phone, and by email.

Interview customers to understand their financial and personal needs to match them

with the appropriate financial, leasing, and / or service product solution.

Transparently communicate lease and credit terms and conditions and educate

customers on credit‑building opportunities.

Maximize sales of goeasy’s financial services and home goods through methods such

as cross‑selling.

Account Management & Collections

Manage customer accounts, including opening new accounts, updating records,

processing payments, and monitoring overdue accounts.

Perform administrative duties and secure all required information to fulfill

customer contracts for products and services, including evaluating applicant’s

financial status and ability to repay.

Conduct collection activities on financial services and products while maintaining

empathy and professionalism.

Build long‑term customer relationships to create trust and increase customer

retention.

Follow up with customers on missed payments and negotiate repayment terms where

applicable.

Retail Operations

Uphold merchandising standards including assisting with show‑room set up, pricing

and promotion changes, as well as manage and track inventory.

Keep your store looking its best by maintaining cleanliness, organization, and a

customer‑ready environment.

Bring products to life by assembling and disassembling electronics and home

furnishings as needed.

Coordinate delivery paperwork and ensure accurate documentation for lease and

finance applications.

Perform out‑of‑store duties such as assistance with delivering merchandise,

collection activities, and administrative duties.

What We Are Looking For

Availability to work a variety of shifts within store operating hours (10am‑7pm

Mondays to Saturdays).

Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+

pounds is considered an asset).

Must be legally eligible to work in Canada and able to pass background checks

(criminal, employment, and credit). Having a driver’s licence would be considered

an asset.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their

best selves to work every day. goeasy is committed to an inclusive, equitable and

accessible workplace. By learning from each other’s differences, we gain strength

through our people and our perspectives. As an equal opportunity employer, we are

committed to providing accommodations (including accessible meeting rooms, captioning

for virtual interviews, etc.) to help us remove barriers so that you can participate

throughout the interview process. Please let the talent acquisition team know if you

require an accommodation during any aspect of the recruitment process and we will

work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check,

credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Referrals increase your chances of interviewing at goeasy Ltd. by 2x

Seniority level

Entry level

Employment type

Full‑time

Job function

Consulting, Information Technology, and Sales

Industries

Consumer Services

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