RV Orientation & Delivery Specialist

RV Delivery Coordinator

Location : Leduc, Alberta

Employment Type : Full-Time

Fraserway RV is Canada’s largest vertically integrated RV dealer network, and we are looking for an RV Delivery Coordinator to join our Leduc team.

If you enjoy working with customers, have strong technical knowledge of RVs, and take pride in delivering an exceptional handover experience, this could be the role for you.

As an RV Delivery Coordinator, you are the final and most important step in the customer journey — ensuring a smooth, professional, and memorable vehicle delivery experience.

What You’ll Do

Delivery Preparation & Coordination

Schedule and coordinate customer delivery appointments

Confirm unit readiness with Service, Parts, Detail, and Sales teams

Ensure all pre-delivery inspections and final preparations are complete

Customer Orientation & Handover

Conduct comprehensive RV walk-throughs and demonstrations

Explain the operation of major systems (electrical, plumbing, appliances, slide-outs, etc.)

Review safety procedures and emergency protocols

Educate customers on maintenance requirements and warranty coverage

Provide clear, confident, and customer-friendly instruction

Customer Experience & CSI

Set clear expectations before and during delivery

Proactively address customer questions or concerns

Promote ongoing service relationships and future maintenance bookings

Encourage positive online reviews and referrals

Follow up post-delivery to confirm satisfaction

Internal Communication

Coordinate delivery timing with Sales and Finance departments

Escalate unresolved service issues prior to customer arrival

Work closely with Parts to ensure accessories and add-ons are installed

What We’re Looking For

High school diploma or GED

Minimum 1 year of experience in the RV industry

Interest in RVs and working knowledge of RV systems and maintenance

Valid driver’s license with a clean driving record

Forklift experience or certification is an asset

Strong attention to detail and ability to prioritize effectively

Excellent communication and customer service skills

Ability to work independently and collaboratively within a team

Reliable and dependable work ethic

Working Conditions

Work both indoors and outdoors in all weather conditions

Shift work required, including evenings and weekends

Overtime may be required during peak season

Ability to stand for extended periods

Physical work including bending, twisting, pushing, pulling

Lifting up to 50 lbs (including RV parts, equipment, and snow removal)

Manual dexterity required to operate power washers and hand tools

Why Join Fraserway RV?

Career growth opportunities within Canada’s leading RV dealership network

Supportive and team-oriented work environment

Competitive compensation and benefits

Employee discounts on RV purchases, rentals, and parts

Be part of a company that helps customers create lifelong memories

Fraserway RV is part of Canada’s largest vertically integrated RV company, with full-service dealerships from coast to coast. As the place for everything RV, we help our customers feel at home wherever their adventure takes them.

If you believe this role is right for you, we would love to hear from you. Please submit your resume to apply.