Front of House (One Position Available)

Job Description / Responsibilities :

Reporting directly to the Front of House Manager, the House Manager will play a vital role in ensuring smooth operation of performances and the highest level of patron experience. This leadership position requires overseeing all front-of-house activities, including the coordination of ushers, box office staff, and concessions teams, to provide exceptional customer service from entry to exit. Collaborating closely with all theatre departments, the House Manager ensures clear communication between all departments. This role demands excellent communication and organizational skills, the ability to remain composed under pressure, and flexibility to work irregular hours, including evenings and weekends. The ideal candidate will bring a passion for the arts and a commitment to creating welcoming, secure, and enjoyable experiences for diverse audiences. By fostering a collaborative environment and addressing challenges proactively, the House Manager contributes significantly to the reputation and ongoing success of the Live Performing Art Centre Theatre.

• Oversee all front-of-house operations during performances.
• Coordinate and manage ushers, box office staff, and concession teams.
• Ensure exceptional customer service from patron entry to exit.
• Manage audience flow and seating arrangements efficiently.
• Enforce safety protocols and compliance with fire codes and health regulations.
• Handle patron concerns and issues promptly and professionally.
• Collaborate closely with box office associates, concessions staff, technical staff, and security personnel.
• Maintain theatre cleanliness, ambiance, and readiness for each performance.
• Monitor timely house openings, intermissions, and smooth transitions between performance segments.
• Communicate effectively with all staff and stakeholders.
• Remain composed and effective in high-pressure situations.
• Work flexible hours, including evenings, weekends, and holidays as required.
• Foster a welcoming and inclusive environment for diverse audiences.
• Proactively address logistical and operational challenges during events.
• Support the overall reputation and success of the Imperial Theatre.

Qualifications :

Ideal Candidate :

Imperial Theatre is an equal opportunity employer and believes in making our theatre and the performing arts available for everyone who lives within our community.  If you are a dynamic, organized, and customer-service-oriented individual looking to make a significant impact on the operations of a prestigious entertainment venue. This person must believe in and share that philosophy and work to ensure that every person who connects with our organization is welcomed in and given the highest quality of service.

Please note that only candidates being interviewed will be contacted.