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Senior ServiceNow Functional Consultants / Certified Implementation Specialists - SAM

Senior ServiceNow Functional Consultants / Certified Implementation Specialists - SAM

Veracity Software IncVictoria, Capital Regional District, Canada
30+ days ago
Job type
  • Full-time
Job description

Senior ServiceNow Functional Consultants / Certified Implementation Specialists - SAM

Location : Victoria, British Columbia

of Positions : 2

Project Name : Service Management Transformation Program

Estimated Work Start Date : 16-Sep-2024

Estimated Work End Date : 31-Mar-2025

Standard Hours Per Day : 8.00

Estimated Work Days : 139.00

Project Overview : The Service Management Transformation Programs is focused on transforming IT service operations to ensure a superior customer experience and to contribute to the success of government programs.

Responsibilities :

  • Identify, define, model and document business needs.
  • Model and document technical solutions.
  • Develop and present business cases including feasibility studies, risk assessments, and cost-benefit analysis of solution alternatives.
  • Define and document product and funding for development and ongoing support.
  • Develop presentations, reports, and submissions required by clients to secure approval and funding from Executive or Treasury Board.
  • Interact professionally and productively with a wide variety of people in diverse roles to develop and implement automated business processes, service agreements, appropriate service management processes, training materials, and application maintenance support.
  • Manage the quality of the delivered business solution to ensure it meets quality expectations.
  • Ensure structure, design, and development of deliverables comply with applicable standards.
  • Monitor / control project progress, resource usage, and cost.
  • Ensure performance of technical reviews and audits and obtain required approvals before implementation.

Required Skills and Experience :

  • Minimum of 5+ years experience in Software Asset Management (SAM).
  • Deep expertise in managing software assets throughout their lifecycle, including procurement, deployment, tracking, and disposal.
  • Proven experience in implementing and optimizing SAM processes within the ServiceNow platform.
  • Extensive experience with ServiceNow SAM module, including reconciliation and remediation.
  • Strong understanding of ServiceNow ITSM, ITAM, and CMDB modules, and how they integrate with SAM.
  • Experience in configuring and customizing ServiceNow workflows, forms, and integrations to support SAM processes.
  • In-depth knowledge of industry best practices for software asset management.
  • Proven track record of optimizing SAM processes to improve efficiency, reduce costs, and ensure compliance.
  • Excellent ability to engage with stakeholders at all levels.
  • Strong communication skills, capable of explaining SAM processes and benefits to non-technical audiences.
  • Experience in leading SAM projects.
  • Familiarity with ITIL and other relevant IT service management frameworks.
  • Experience in data modeling, database management, and ensuring data integrity within ServiceNow's SAM module.
  • ServiceNow Certified Implementation Specialist - SAM (Hardware Asset Management) preferred.
  • ITIL Foundation Certification or higher is a plus.
  • Education :

  • Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
  • Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Other

    Industries : IT Services and IT Consulting

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    Senior ServiceNow Functional Consultants / Certified Implementation Specialists - SAM • Victoria, Capital Regional District, Canada