Senior ServiceNow Functional Consultants / Certified Implementation Specialists - SAM
Location : Victoria, British Columbia
of Positions : 2
Project Name : Service Management Transformation Program
Estimated Work Start Date : 16-Sep-2024
Estimated Work End Date : 31-Mar-2025
Standard Hours Per Day : 8.00
Estimated Work Days : 139.00
Project Overview : The Service Management Transformation Programs is focused on transforming IT service operations to ensure a superior customer experience and to contribute to the success of government programs.
Responsibilities :
- Identify, define, model and document business needs.
- Model and document technical solutions.
- Develop and present business cases including feasibility studies, risk assessments, and cost-benefit analysis of solution alternatives.
- Define and document product and funding for development and ongoing support.
- Develop presentations, reports, and submissions required by clients to secure approval and funding from Executive or Treasury Board.
- Interact professionally and productively with a wide variety of people in diverse roles to develop and implement automated business processes, service agreements, appropriate service management processes, training materials, and application maintenance support.
- Manage the quality of the delivered business solution to ensure it meets quality expectations.
- Ensure structure, design, and development of deliverables comply with applicable standards.
- Monitor / control project progress, resource usage, and cost.
- Ensure performance of technical reviews and audits and obtain required approvals before implementation.
Required Skills and Experience :
Minimum of 5+ years experience in Software Asset Management (SAM).Deep expertise in managing software assets throughout their lifecycle, including procurement, deployment, tracking, and disposal.Proven experience in implementing and optimizing SAM processes within the ServiceNow platform.Extensive experience with ServiceNow SAM module, including reconciliation and remediation.Strong understanding of ServiceNow ITSM, ITAM, and CMDB modules, and how they integrate with SAM.Experience in configuring and customizing ServiceNow workflows, forms, and integrations to support SAM processes.In-depth knowledge of industry best practices for software asset management.Proven track record of optimizing SAM processes to improve efficiency, reduce costs, and ensure compliance.Excellent ability to engage with stakeholders at all levels.Strong communication skills, capable of explaining SAM processes and benefits to non-technical audiences.Experience in leading SAM projects.Familiarity with ITIL and other relevant IT service management frameworks.Experience in data modeling, database management, and ensuring data integrity within ServiceNow's SAM module.ServiceNow Certified Implementation Specialist - SAM (Hardware Asset Management) preferred.ITIL Foundation Certification or higher is a plus.Education :
Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Other
Industries : IT Services and IT Consulting
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