Customer Service Representative

ZAC-TRANZ INC. , a division of Loyal Express Group , is seeking a customer service representative. Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package.

We offer a diverse and ethical work environment, built on integrity, responsibility and respect, to promote the success of our employees and provide them with good career opportunities. Our people are essential to sustaining our success. We are committed to creating a safe work environment for everyone. Our priority is to continually aim and preserve a file without accidents or incidents.

We are looking for individuals, who are independent, resourceful and dynamic.

Job fonctions :

• Receives all delivery orders from customers and exercise discretion;
• Use judgment when relating to the customer requests, schedules and informing dispatch;
• Enters all orders into Zac-Tranz software for dispatch - technical lines requires specialized training, experience or knowledge of transportation industry;
• Comminicate customer delivery needs and appointment dates / times to customer and relate service requirements to dispatch.
• Verify bookings are released at depots / ports for export moves, and trac import containers on the rail / port to confirm delivery is made by last free day or port cut off.

Qualifications :