shift manager - fast food restaurant

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Various locations
• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Hire food service staff
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Prepare and submit reports
• Supervise and check delivery of food trolleys
• Establish work schedules
• Supervise staff or team
• Balance cash and complete balance sheets, cash reports and related forms
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Provide customer service
• Leading / instructing individuals
• Train staff / workers in job duties, safety procedures and company policies
• Plan and organize daily operations
• Motivate staff

Supervision

• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability
• Values and ethics
• Reliability
• Organized
• Ability to multitask
• Positive attitude

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?

Experience

• 1 to less than 7 months

Employment terms options

• Early morning
• Evening
• Shift
• Flexible hours
• Morning
• Night
• On call
• Day
• Weekend
• Overtime available

Health benefits

• Dental plan
• Health care plan
• Vision care benefits