Front Desk Cashier

SUMMARY

Assists guests with room check in / and check out. Secures payment for accommodations and gives proper change when required. Ensures the Front Desk area is clean and orderly.

PRIMARY RESPONSIBILITIES

• Greets guests in courteous, friendly manner. Handles check in / check out procedures for each hotel guest.
• Handles special requests in a manner that ensures guest satisfaction,
• Ensures prompt, accurate and professional service to guests.
• Identifies and resolves guest concerns. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

None Listed.

KNOWLEDGE AND SKILL REQUIREMENTS

WORKING CONDITIONS

May be required to work weekends, evenings, early mornings and holidays. Must work calmly and under stress when the volume of business increases.

Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.

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