Program Manager

Steritech Brand Standards is proud to be a member of the Rentokil family of companies in North America the global leader in pest control. The company has experienced significant growth, doubling in size over the past five years. Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, processing, retail, food service, and hospitality. We help our clients give the best, safest, and healthiest possible service to THEIR customers.

The Program Manager (PM) is a position in Customer Experience. Client portfolio is largely tactical, and complexity of programming is low as services rendered are Benchmark programs. The PM is the primary person focused on developing strong relationships, providing daily support, and providing technical insights to execute on an account strategy that will earn the best return for both the client and Steritech. An essential part of this position is orchestrating the implementation of services, ensuring quality and calibration of Specialists assessing the locations, meeting service level agreements, and the communication and escalation of issues where appropriate.

In addition, the Program Manager must possess an in-depth understanding of the Brand Standards business, Steritech protocols and procedures and specific customer brand requirements to ensure a high level of service to the client and to facilitate excellent communication between Steritech and all levels of the client organization.

Essentials Duties and Responsibilities

• Manages a client portfolio composed of a large number of clients with individual annual revenues below $100K per client.
• Establishes productive, professional, and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
• Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management, and leadership) in order to meet account performance objectives and client's expectations.
• Connects key stakeholders within a client's organization to the Steritech team through formal and informal meetings.
• Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking, and best practices with clients assigned.
• Proactively assesses company performance on quality, calibration, round spread, dayparting, survey results, Specialist feedback and manages SLAs.
• Meets assigned targets for growth, profitability, A / R and strategic objectives in assigned accounts.
• Works with Accounts Receivable and client to ensure payment of any outdated invoices.
• Executes successful contract renewals and price increase terms with clients assigned.
• Performs basis support service tasks that maintain the client’s base account.
• Proactively assesses, clarifies, validates customer needs and adds value to customers programs while ensuring Steritech profitability.
• Responsible for submitting weekly, monthly, and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.
• Performs all other duties as assigned.

Basic Qualifications

Preferred Qualifications

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Benefits

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