Assistant General Manager - High Rollers

We’re looking for an Assistant General Manager to join us at High Rollers this spring! Pins, Pints & Pizza - these are all good things so we put 'em together in a big ole beer hall. Six ten-pin bowling lanes, melt in your mouth New York-style pizza and 50 craft beers on tap. High Rollers is the perfect spot for large parties & events. And we love late night, hosting Banff's best parties with live local DJs - let the good times roll.

Assistant General Manager

The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.

We Love Perks! This Position Includes:

• Great salaries, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Learning & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP matching program after 3 months
• Short Term & Long Term Disability coverage after 3 months
• 3 weeks paid vacation + statutory holidays
• Paid community volunteer time
• Subsidized manager housing may be available

What You’ll Do:

• Oversee and manage all areas of the venue and use your discretion to make decisions quickly
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Deeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promise
• While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team culture
• You’ll lead by example, having a floor presence for the duration of your shift
• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings

What You Have:

• You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use of
• You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
• Connecting with people and building trusting relationships comes easy to you
• Understanding of the importance of communication and workplace culture
• Collaborative working style and team focus
• Excellent communication skills
• Willing to take a step back to look at things from other perspectives and be open to a different way
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
• Flexible schedule required
• ProServe certification
• 2 years of experience in the food and beverage industry is preferred