Technical Account Manager
We are seeking a highly motivated and skilled Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will serve as the primary point of contact for our retail / manufacturing / construction / e-commerce / artificial intelligence / internet of things clients, ensuring their technical needs are met and their expectations exceeded.
You will collaborate closely with cross-functional teams to deliver solutions that drive value and enhance the client experience.
Location : Location : Ontario, Canada
Responsibilities :
- Develop and maintain strong relationships with key stakeholders at client organizations, including executives, IT professionals, and project managers.
- Serve as the main point of contact for client inquiries, technical support, and escalations, providing timely and effective resolution of issues.
- Collaborate with internal teams, including sales, engineering, and product development, to understand client requirements and deliver customized solutions.
- Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling or cross-selling.
- Serve as a subject matter expert on our products and services, providing guidance and training to clients as needed.
- Monitor industry trends and emerging technologies within the retail / manufacturing / construction / e-commerce / artificial intelligence / internet of things domain, and share insights with clients to help them stay competitive.
- Track and report on key account metrics, including revenue growth, customer retention, and customer satisfaction, to senior management.
- Participate in trade shows, conferences, and other industry events to network with clients and promote our products and services.
Qualifications :
- Bachelor's degree in relevant field or equivalent practical experience.
- Proven experience in a technical account management or customer-facing role, preferably within the retail / manufacturing / construction / e-commerce / artificial intelligence / internet of things industry.
- Strong understanding of technical concepts and ability to communicate complex ideas effectively to both technical and non-technical audiences.
- Exceptional problem-solving skills and ability to thrive in a fast-paced environment.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients and internal teams.
- Solid organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
- Willingness to travel occasionally to client sites as needed.
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