Manager, Client Support (Desktop Support Services) Independent Electricity System Operator Loca[...]

Requisition ID 20605

Status Regular

Business Unit Information and Technology Services

Why join us?

The IESO is committed to ensuring Ontario's electricity system meets the province's needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it's not just what we do it's who we are!

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario's electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario's future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province's energy conservation programs, and forecasting and procuring the electricity resources we'll need in the decades to come.

This role is a part of

• In this role, you will lead the Client Support team at IESO, managing 12 staff and ensuring effective end user technical support across the organization. You will oversee installations, upgrades, and maintenance of user windows computers and software, while focusing on improving processes and overall service delivery. The position involves designing and managing user computing platforms, collaborating across teams in and outside of IT&S, and ensuring compliance with different standards. Success requires strong leadership, technical expertise, and a commitment to delivering an excellent customer experience.
• Information and Technology Services - non-unionized.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

What you'll do

In this role, you'll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through :

In a typical day, you will

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