Customer Experience Associate

Customer Experience Associate

Location : Sooke, British Columbia, Canada

Hours : 15

Pay : $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description

At TD Canada Trust, we are the front‑line of TD Bank. We build deep, lasting relationships with customers by performing a broad range of customer service transactions and providing information, advice and solutions. In this role you will work to understand customer needs and promote products, while ensuring a positive experience for every customer.

In This Role, You Will :

• Process financial transactions such as deposits, withdrawals and bill payments in accordance with standardized procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions relevant to those needs while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting co‑workers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Job Requirements

Additional Information

This opportunity is subject to provincial regulation for employment purposes. Please note that each province or territory within Canada may have its own specific requirements.

Benefits

Our Total Rewards package includes base salary, variable compensation, and benefits such as health and wellness, retirement plans, paid time off, banking discounts, and career development programs.

Accommodation

Your accessibility is important to us. Let us know if you require accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to remove barriers during the interview process.

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