DispatcherScheduler 1year contract

AFL is a leader in the infrastructure landscape delivering engineering construction and field services for critical infrastructure providers across Canada and the U.S. Our highly skilled and experienced professionals design build connect and maintain the critical systems and networks that power modern communities and industries keeping people businesses and services seamlessly connected. âFrom our roots in telecommunications where we are recognized as trusted experts with a proven track record of delivering large-scale end-to-end high-impact projects for Canadas largest telecommunications providers to servicing and maintaining water and power meter systems AFL Network Services ensures critical infrastructure and systems are expertly deployed and maintained. â

Are you ready to take your career to the next level with a leading company in the telecommunications industry America Fujikura Limited (AFL) is on the hunt for dynamic customer-focused Dispatcher / Scheduler to join our Canadian Operations. Note - this is a 1year contract

Location : Surrey or Calgary

What Youll Do :

Under the direction of the Dispatch Manager the Dispatcher / Scheduler is responsible for dispatching field-based technicians professionally efficiently and with a high degree of quality.

In addition the incumbent handles call from AFLs clients dispatchers clients and technicians to facilitate the efficient completion of work and satisfy customer requirements.

• Dispatch field technicians upon customer request (per Service Level Agreement).
• Ensure all calls and emails are addressed and all appointments are completed daily.
• Monitor daily workload in assigned geographical areas to ensure customers requirements are met.
• Assess daily workload and determine if any adjustments to the location of on shift techs is required including contacting technicians to update any changes or to assist with additional work to cover absent techs or high work volume.
• Handle high volume of inbound and outbound calls with clients customers and technicians ensuring an exceptional customer service experience with every interaction.
• Maintain and address email requests from client and field.
• Create reports for the AFL dispatch (End of Day Report) for internal use and for billing purposes.
• Help build and maintain positive relations within the team.
• Protect organizations values by keeping information confidential.
• Perform other administrative and miscellaneous duties as requested directed or assigned.
• Adhere to and promote the environmental health & safety policies of AFL.

Personal Qualities :

What we are looking for :

Working Conditions :

Why AFL AFL is a global leader in the telecommunications industry providing cutting-edge network technology and solutions to customers around the world. At AFL were committed to diversity and inclusion recognizing that our team members unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks :

Ready to Join Us If youre passionate about customer service technology and telecommunications we want to hear from you! AFL offers you the chance to grow your career with a leader in the field while being part of a team that values innovation safety and continuous learning.

We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process contact We are an equal opportunity employer and value diversity not discriminating based on race religion color national origin gender sexual orientation age marital status veteran status or disability.

Key Skills

Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1