Position Description
Time & Labour Management, Senior Implementation Specialist
ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts.
The Implementation Specialist (IS) is accountable for all aspects of assigned Time and Labour Management (TLM) and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services.
The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved.
The IS works with medium to large-sized organizations, with no limit on the complexity or feature / functionality usage of the client.
The role demands a solid foundation in project management given the size and complexity of the accounts assigned.
Responsibilities :
- Responsible for the quality implementation and set up of ADP’s WFN implemention methodology
- Analyze, configure, and understand the client’s TLM needs to properly set up the client’s WFN environment.
- Training, Testing, and validation with the client before participating in the first go-live.
- Managing various accounts from project initiation and supporting the client through all phases of the implementation.
- Managing project risks and escalations to resolution.
- Provide timely follow-up and resolution of open project-related items
- Meet project task milestone and due dates
- Achieve positive customer satisfaction outcomes
- Work collaboratively with customers and team members to achieve desired project results
KNOWLEDGE, EXPERIENCE AND SKILLS
Education
Post-secondary education or related business experience
Required :
- 2+ years of time and attendance experience or relative field
- Effective communication : verbal and written skills in English & French
- Previous experience working directly with clients.
- Excellent client management, and interpersonal skills
- Ability to work independently, resourceful, and be a strong team player.
- Knowledge of Excel.
Attributes :
- Ability to organize, schedule, and facilitate effective meetings.
- Ability to multitask, probe, analyze, and problem solve.
- Detail oriented and ability to follow-through.
- Strong organization, time management and prioritizing skills.
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