Field Support Engineer (FSO)

Work Location : Brampton, ON - dedicated onsite

This role will be to provide overall hardware / software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

Responsibilities

• Image and install software on Windows and Apple laptops / desktops, including iMac; installations, moves, additions, and changes; and remote support.
• Troubleshoot post‑deployment issues on multiple computer platforms : Windows and Macintosh.
• Printer break‑fix and installation.
• Disposal, redeployment, and asset reclaim.
• Data backup and data recovery coordination.
• Hardware refresh.
• Warranty and out‑of‑warranty repair and replacement.
• Spare parts management.
• Audio and video support, including health checks.
• Inventory and asset management – depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software application conflicts.
• Open and close service requests, managing the classification, assignment, tracking, and completion of requests or incidents.
• Responsible for asset tagging and entering all incoming equipment into the asset management system.
• Collaborate with cross‑functional teams to properly onboard incoming new hires.
• Ensure hardware is properly assigned and updated into the management system.
• Provide weekly reports on physical inventory counts and record weekly outflows of hardware equipment.
• Work with external suppliers to schedule repairs for damaged or malfunctioning hardware.
• Ensure that resolutions are consistent with company standards and policies.

Qualifications

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